ROVANIEMI AIRPORT CAR RENTAL REVIEWS

Staff was helpful though it would be a bonus to tell how to find the electric charge port door opening button

No

Firstly, I paid for a Mercedes but got a Ford. Check their website to see if the prices are the same... I rented a safety seat, and the rental company said it was €6/day but it turned out to be €10/day on site. The most frustrating part was when I was returning the car. The engine warning light came on, and I tried to figure it out but couldn't. Since I was in a hurry to catch a flight, I had to drive back slowly. During the trip, I called the rental company to inform them I would be 30 minutes late, but when I arrived, they directly deducted €126 from my credit card, saying I was 40 minutes late. I don't understand how a company with such service standards can continue to work with the rental company. Everyone says everything is expensive in Northern Europe, and if you want service, it costs more! It was a terrible experience.

New card, easy pick up and drop off.

Car was great, although engine light came on to say it had been over-filled with oil, the washer fluid light and the tyre pressure light on our last day of hire. We hadn't driven very much so presumably these things had not been checked before the car was issued to us. Otherwise, car was great - clean and the size we were expecting. Service was good at the airport as well once you had used their phone for an advisor to attend.

All great, booking was easy. No problems.

Great option in Finland - the car was in great condition and I didn't have any problems.

I've been using Qeeq.com now for all my rentals. I always get the best prices and so far has been the best car rental comparison site.

There was one item listed on tips for driving in Lapland about using an electric cord if provided. My car didn’t have one but it would have been nice to have been told up front if my car should have had one and also how/where to plug in. Otherwise no complaints!

swift process in getting our car at the counter, Hertz staff is very efficient and no upselling. A 3 minutes walk to get the car and it was in great condition!

Pickup and return were both at the airport, and it's easy to find because the airport is not large.

There was no one at the counter. We waited for two hours before someone showed up. They directly charged my credit card for the fuel without any discussion! I'd recommend renting from a larger company.

Overall good, but the car doesn't support CarPlay, making navigation very inconvenient.

Helpful had to ring them as flight was cancelled til next day. Car was running with heater and engine on, useful as it was minus 30. Disappointed that car wasn't the model id booked

Extremely satisfied with the car rental experience. The pick-up process was convenient and quick. Simply present your order and international driving permit, sign the printed documents from the staff, and swipe your card to complete the transaction.

The staff is very helpful & gave very detailed explanation. Pick up is smooth.

Great experince with easyrentcars. Will recommend to my Friends.

There is additional cross boarder fee 70euro charged on the spot which didn’t mentioned in the booking process.

Return instructions were unclear. There was no rental company counter at Oulu Airport, and I did not receive a receipt for the credit card deposit. They said they would email it to me, but I never received it.

Free upgrade to a Volvo V40, a pleasant surprise. Cars like the Focus or V40 are only suitable for two people as the back seat is really cramped.

For international self-driving, QEEQ is my top choice. They have many locations, a wide range of vehicle options, and convenient pick-up and drop-off. Their pre-sale and after-sale services are very professional. Any post-sale issues were resolved promptly.

Returned the car an hour late, got scolded and given the cold shoulder by the rental lady. Although it was our fault, treating customers like that as a service provider is not good.

We were given a Toyota Corolla Touring model of the same class, which was more convenient as we usually drive Toyota at home. The car pick-up and return procedures were very simple and took just five minutes, with no unnecessary upselling. The car was already equipped with snow tires. We were initially concerned about the road conditions in Lapland during the snow season, but there was no need to worry; the roads were in great condition. We were even lucky enough to see the Northern Lights while driving at night.

My flight was delayed and I didn't arrive until 11:30 PM. To my surprise, Hertz still had staff available. After presenting my name and driver's license, and due to the fact that my reserved V40 was unavailable, they upgraded me to a BMW 520 for free. I was able to rent the car in less than five minutes. Very satisfied.