I was given a vehicle with expired registration and agent wanted me to continue driving that vehicle. I then was in a accident and agent refused to give me another vehicle.

They are cheater, scammers. Forced me to buy a insurance of about US$ 140.00 for 3 days of rental, in the cheapest price.

My first problem was the hidden fees. My price to pay went from $75 to $210. I did like having the Sunpass, it was a pain of my shoulders, they also have a bunch of other hidden fees, that I haven't seen in any other rental car place. Like if the car is dirty in the inside, there is a $150 fee. How come is that much? It takes a dollar in the gas station to clean it up, which I had to do. Also there is a fee for sand in the car. What the hell? I had to be stressing out all the time about not leaving absolutely any sand in that car. That place is a joke. My other issue is that they seem to always mess up the customers, I was suppose to drop off the car a 7 am, because my flight left at 9 am, but I had to wait for 40 minutes until I decided to leave the car open with the key in, because nobody ever came in to open the store. When I asked the car rental across the street, what time Tuf was suppose to open, they replied with: "They should be, but they're always messing people up, just leave the car and take your flight." I also noticed the car had some major wobbliness when driving past 50 miles, this is due to poor maintenance, and really dangerous. Overall 2 stars out 5.

Everything would have been better, if they have booked me with a different rental dealer. But the process in the app was so easy, that it made the rental car TUF, look like a scam.

Staff not on time. My agreement/reservation was not honoured. Extra charges. Wrong/ larger car. When questions asked staff would ignore or deny or walk away, and also lost their ability to speak English. I will be contacting the authorities. Business next door I sought out for help reports this happens often.

We never got our car. We called and called for a shuttle from the airport at the time we booked. No one answered the phone. No shuttle ever came. The airport said that TU Florida was out of Business. The online reviews said it scammed other customers and we rented from a different company