Illegally Operating Partner in Florida Scams Tourist Family

The office location was off site from the airport but there were no signs about it at the airport with the other off site car rental vendors, and there was no shuttle. You have to call JC and have them pick you up. Also, you are forced to pay an additional $10 a day for the Sunpass Toll equipment, it is not optional. The price was very good though, and the customer service was as well.

I love Easyrentcars.com. It feels like a cheat code for getting the best deals.

Worst possible operation possible. Transportation didn’t meet needs of family size. Never responded to my emails. Rude when called to talk to rep on phone. I was told owner is out of the country and can’t do anything to make it right. Was going to be given another van but was lied to about it being rented... it had a flat tire. I took a picture in case you forget. Also the upcharges were definitely a blindside considering I was told the toll pass would activate at no charge... my receipt says $50. That’s not free. Being told I could go rent somewhere else last minute is a joke. Scam of a business. I will be posting online to make future renters aware.

Not rented

This is a fraudulent and dishonest company. I will never use them again. They wait until we are brought to their far away rinky dink location then spring on us that we have to pay extra fees that were not disclosed in their booking. First the only employee that worked there didn't speak english. Not even enough to barely communicate. We had to call for a pickup at the FLL airport. He picked us up and drove us to a small office off the airport property, in a run down area. He unlocked the door and let us in to do the paperwork. They tried to charge us $30/day for insurance. I showed them our insurance card. Then they said we were supposed to print out the insurance covered by the credit card company and tried to charge us $20/day. I did print that out and showed that to them. So they charged us $10 a day because we had insurance. I asked why we have to pay $10 for having insurance and they are not providing any insurance for the $10/day. He kept telling me he didn't understand and tried to ignore the question. I persisted that I won't pay $10/day for it. It is a charge if you provide your own insurance. He said "company policy". Then we were charged $10/day for toll roads. I said we don't plan to take any toll roads. Again he said "company policy". We rented the car because it was the cheapest at $15/day. By adding $20/day it became $35/day and we would not have rented it for that price. When we booked the car it said our total costs would be $54. Instead they charged us $120.73. We decided not to rent the car and asked to be taken back to the airport. He said he couldn't take us back and that we'd have to take a taxi. It was in a bad area and we didn't want to have to stand there with our luggage until a taxi came to get us. And we didn't want to pay for a taxi. We signed their extortion paperwork and took the car knowing that we'd dispute it with USAA, a company that we can trust.

The only bad experience was I stated I was bringing the car back at 10am later decided to close to boarding and was there at 830am. But the mgr. was extremely helpful and the return went smoothly. Next time if I change the time I will call in advance also .They also returned the security deposit promptly and did not keep it a few days as other car companies. Will use easyrentcars.com in future and will recommend JC to others