Satisfied, the company is legitimate.

There was a minor issue when we rented the car. We asked the staff for an electronic toll collection device and they said they had one. We signed the contract and the staff, probably eager to get off work, didn't include it properly. When returning the car, we were almost fined for electronic toll fees. Thankfully, my child, who speaks fluent Portuguese, argued our case and pointed out the contract wasn't signed correctly. The return staff then realized it was a mistake from when we rented the car and apologized. It was resolved smoothly in the end.

Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.

It was hard to clarify with customer care representatives if another main driver would be insured by a reservation from my account.

Awful experience avoid at all costs! Gave us a car which had a punctured tyre and charged us £400 for damages!!

The car was brand new but the engine was noisy and seemed to have trouble shifting gears even though it was an automatic and I was always driving exactly the speed limit. I was pressured into buying $600 in insurance for the one-week rental because they said that if there was even a small nick in the paint from a rock I would owe tens of thousands of Euros. The woman at the sales desk wrote down some huge numbers of fines that I would be charged. I returned the car with 600 km of mileage and in perfect condition -- but I had been pressured to buy a ridiculous amount of insurance. I will not rent from them again.