We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.
“We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called”
About Routes:8.0/10
Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage.
O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.
The drop off was not as streamlined as other companies. Waiting in a long line of people just parking their cars, picking up rentals... workers not very friendly.
The hassle of taking 2 shuttles with kids and 8 bags to collect rental vehicle in first place means I’ll prolly just use another company in future.
They were cool in the fact they gave us a Jeep even though we had booked a Kia.
About QEEQ:9.0/10
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