Poor Overall Experience.

Waited an hour for them to collect me. They gave me a car that was damaged on every panel then charged me £375 for two microscopic marks that they did not record when I picked the car up - scammed me because I did not take their premium insurance at £38 per day. Held me to ransom. Collection took a total of 2.5 hours because their software is faulty and rejects credit cards but takes them on another machine they have. I could go on......

Aaron who was the assistant manager dealing with us at the Belfast International Branch was asbolutely brilliant!

Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.

To be told had to purchase extra excess insurance was unfair as we had already purchased it via the booking to be told It wasn’t enough was ridiculous

Told by counter staff that my prepurchased excess insurance was null and void, Forced to buy insurance over the counter with Aaron stating that I would be liable for a £40k car, and any damage that was not reporterldnto the police and had a report... the insurance doubled the overall rental cost. Next, when being shown to the car assigned, it was not roadworthy, engine warning light & oil service and inspection light were showing on dash. Car was filthy both inside and out, not prepared or ready for collection in any way shape or form, so given all the warnings that Aaron had highlighted to me I point blank refused to accept this car. I was then offered a lesser model at a discount of 95pence! This car was 1500 miles away from needing a full service, it had not been cleaned, the staff member (Aaron) did try to sort this out, hoovering the inside and topping up the wiper reservoir with water (even though the conditions were sub zero temperature!) he also topped up the oil. The collection took over 1.5 hours and I left feeling angry, ripped off and not at all satusfied with my experience. It also caused me to be late picking up my guests from the airport. I’m not at all happy with any aspect of the rental from arrival at easirent to return of vehicle to them.