Good

Car was dirty overall.

Good job!

Toyota Corolla was being pickup and a replacement similar model of vehicle does not meet our expectation.

It’d be great if the car comes with something to hold the cellphone. A charging wire and plug-in for the phone would be handy too.

The ground staff was very friendly and helpful. I was upgraded to a bigger vehicle, as the one rented was not available. The car unfortunately was not in the condition I expected it to be in: - I was told it would be perfectly fine - It was scratched and bumped - It was dirty outside and inside (full of sand and dust) - We found it with the backseats were reclined - Two of the head-rests for the backseats were missing - It seems the car had not been checked and cleaned after the previous rental The Europcar customer service was unfortunately neither very responsive nor helpful.

Your counter staff had done a good job.