Their attitude was pretty good; they were polite and didn't push insurance sales. However, their service was lacking. I rented a Mitsubishi Pajero SUV, but they gave me a Ford pickup. Firstly, this car is available in our country and is half the price of a Pajero. The vehicle was very rough, just a work tool, with no floor mats in the trunk, only bare metal. You can imagine it like a dump truck. Our luggage suffered a lot of wear and tear, with the back of the suitcase getting badly damaged. The trunk was too large, and the back seats were too small, making it uncomfortable for passengers. The luggage slid around in the trunk and was out of reach unless you climbed inside. The diesel engine was also very noisy, making a loud rumbling noise while driving.

It's ok

On the day of return, over 60 NZD was charged without any explanation. I still don’t know what the charges were for and when I will get my deposit back!

Great

Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.