Excellent customer service

Very satisfied, no upselling, no tricks, the process was simple and much easier than expected.

Very good

The queue time at the airport counter was too long when picking up the car. They tried to upsell a rescue service (we had already purchased full insurance at the time of booking and were unsure if it included rescue). Then we used self-service to pick up the car. Returning the car was at the T3 terminal in Perth. We drove around a bit before finding it. The staff was very good. Because we bought the rescue service, we needed to pay in cash, so they personally drove us to the airport counter. The service from the young man was excellent.

The staff at the counter was very friendly. I also called to change the pick up location before had and they were very flexible and efficient.

When I used text chat to ask about the pick up location, the person I had didn’t know the answer. It was a bit disappointing although I later found it on previous email.