Pleasant car renting experience at a very good price

The service was excellent, warm, and attentive. For someone who doesn't speak English, they were very friendly, patient, and meticulous. The vehicle's performance was outstanding, with full features including cruise control and lane departure warning, which was very helpful for me, a newcomer to Australia driving on the left side of the road. It constantly reminded me if I drifted out of my lane. Most importantly, they didn't have any hidden charges. During this Great Ocean Road trip, the only extra costs were tolls, with no other charges for violations or parking fees, which made me very happy. I'll definitely choose this company again when I come back to Melbourne.

Did not provide the reserved model, and the replacement was not of the same class. Booked a Land Rover Discovery, got a Mitsubishi Outlander, completely different levels.

Not the same as request- Full Size | Toyota Camry or similar but Mitsubishi ASX

It works- the price drop rebooking protection!

Excellent service and car

Very good online experience and amazing price

the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel