Will use again

When returning the car, there was a Taiwanese server. I asked her in English if she spoke Chinese, and she replied in English that she didn’t. But when I went out to return the car and came back for the paperwork, she was fluently speaking Chinese with two other Taiwanese people. Isn't that frustrating? I returned the car at the Christchurch airport location. It was a female server, suspected to be Taiwanese. Please take action!

Like: We were upgraded to an SUV
Dislike: Confusion with the airport shuttle

Dislike: as our flight landed 12midnight we could not make contact out of hours had to get taxi to city hotel then back to aerodrive

Like: Comfortable , economical car with good luggage space and easy access pick up and drop off address. Happy , approachable staff considering 8pm on new years eve.
Dislike: Car interior needed a clean and motor due for oil change but suited our requirements well and superb on fuel.

Dislike: The process to get the car at Auckland Airport is horrendous. We'd never done it this way before and the service desk for all offsite hire car companies is disorganised and chaotic. One of the two telephones at the service desk goes straight to voicemail and so without a local mobile it's impossible to know how to pick up the car or get to the lot if you've never done it before. We wasted about an hour trying to figure it out. But once we had been picked up by Aerodrive our experience was great from there on.