Melbourne Road Trip

Excellent

Friendly staff, but the process took too long. There were only 5 people ahead, but we waited for an hour. Not sure what those foreigners were talking about, but each took a long time. On the other hand, a Chinese customer with a pre-booked order got through very quickly.

The service was poor. When I went to pick up the car at Sydney Airport, a lady attended to me. Not only did she try to upsell insurance, but the procedure took so long that we couldn't get the car immediately. She said she needed to confirm something with the headquarters and asked us to wait. After a long wait, she was nowhere to be found. Her colleague told us she had already finished her shift! Thankfully, a male colleague helped us to finally get the car. It was not a pleasant experience. Other rental companies had already processed numerous cars by that time. Plus, the cost was higher than what was listed on the website, which was odd.

Car was dirty on the inside. Not cleaned, dirty windscreen, dash dirty. Only i was at the counter to pick up the car and they still took over 30min to find a suitable car for me.

Really nice car. Lots of space for 5 people and luggage. Staff were helpful and friendly.

Easy booking. No problems.