Agency closed when pick up.

During the summer holidays, I was able to handle problems by myself.

Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.

I returned the car on the 16th at the rental store. The fuel level was 7/8 when I rented it. However, since we were in a hurry to catch a bus to Seattle, the fuel level was 1/2 when I returned it, not fully refueled. Although we refueled the car once during our rental period and it cost only $24 to fill the tank, the rental company still charged me nearly $50 for fuel. When I requested to refuel the car and return it, they did not allow it. As we had a lot of luggage, taking public transport or taxis was inconvenient, so we hoped the store could give us a lift, which was only about a ten-minute journey, but they refused. This experience has given us great fear and concern about renting cars and handling related procedures abroad. If even reputable companies like Hertz provide such service, who would dare to rent cars for self-driving tours abroad?! Additionally, to facilitate domestic travelers in handling rental procedures abroad, foreign stores should provide process instructions and other information helpful to Chinese travelers.

The branch was quite busy, with about a 40-minute wait in line. However, self-service pickup is available. Since it was my first rental, I chose to wait for counter service. The staff were very polite and recommended insurance for $18 per day, which I accepted. Overall, it was a good experience!

It was great experience hiring from Hertz overall. The price of rental was best ever and the cars were good too. My original car was great but it showed check engine light so had to get it replaced with a different car. Replacement procedure was straight forward. Thanks for the great and professional service

Best service received from qeeq. It was first time using qeeq. Great experience booking vehicle with booking confirmation straight away and great service by customer service agent later on. I tried trip.com for same rental and they couldn't confirm.... Qeeq is best