Excellent Service! Will definitely be renting again!

Picking up and returning the car was very convenient, the staff were on-site and answered all questions. Pretty good!

The car had a tire issue midway, but found a Hertz store and the staff had a good attitude during the car replacement. However, an unjustified charge of over $100 appeared after returning home, which couldn't be resolved.

The Chrysler mid-size sedan we were promised to see at 9 am on the 18th was not available. They said the car would return to their lot by 10:30 am, but only a small Nissan sedan returned then. By 11 am, the Chrysler still had not arrived, and QEEQ contacted me to downgrade to the Nissan sedan. I hope we can be refunded the price difference and compensated for the 3 hours wasted at Disneyland in the morning, with a clear resolution.

This was one of the worst rental experiences ever. I’ll never use hertz again.

Truck had not been cleaned inside when I picked it up, disappointing as the vehicle only had 908 miles on it.