VILNIUS CAR RENTAL REVIEWS

The car was quite new and in excellent condition. The check-in process was short and efficient. Check-out was at a hotel in Tallinn, after-hours. The receptionist let us into the hotel parking, we filed the forms and dropped them in a box with the key. That's it.

Booking was easy and insurance conditions were given clearly. Customer Service clarified our questions regarding the check-out process.

Returning the car was complicated. Although I was asked to call 30 mins before returning the car as there may not be staff at the counter, no one picked up the phone. I called several times and proceeded to the return point anyway as my return time was looming. There I had to wait nearly an hour for staff to show up. They also have a lack of economical cars at the location.

La voiture a fonctionné sans problème. C'est maintenant l'agence Avis-Budget de Vilnius qui tente de nous arnaquer. Nous avons loué la voiture à l’aéroport de Vilnius pour 2 semaines, le 28 juillet 2019, pour la rendre à Tallinn, le 11 août. Nous l'avons ramenée le 11 août à l'aéroport, en parfait état, et le plein fait à la station service, à l'entrée de l'aéroport de Tallinn. Sur le parking, la cabine du réceptionniste était fermée. Nous avons donc dû laisser la voiture sur le parking, et nous rendre au guichet dans l'aéroport : la personne présente au guichet nous a dit que son collègue était parti manger ! Mais elle n'a pas voulu venir faire d'état des lieux avec nous, car elle était seule au guichet. Elle nous a dit que nous pouvions partir, et que tout allait bien !!!! Deux jours après, nous recevons par mail, deux factures de Avis-Budget Vilnius, nous disant que la voiture est accidentée, rayée des 2 côtés, et nous facturant un plein d'essence, soit 2 factures pour un montant de 800 € !!!! Comme par hasard, la caution est de 900 € ! Il est évident que l'affaire ne va pas en rester là !!! Nous sommes TRES MECONTENTS de ce service.

The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.

All very good. Thank you.

The vehicle model didn't match the booking (got a KIA), and the car was handed over at the roadside instead of at the store. I didn't receive any notification, and it took me an hour to contact the rental company. The overall experience was poor. When returning the car, I was charged an unreasonable amount for fuel because I didn’t fill up the tank.

Good Car, easy and fast service. Good staff

The car had just over 20,000 kilometers, its condition was acceptable, and the features were decent. Overall, it was okay, but try not to arrive too early.

I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes

The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.

Fine

Very satisfied

There is only one staff member, and the company attracts customers with low rental prices but then adds many extra charges.

Хотели дать машину похуже, Тойота Корола. Но после моего настойчивого требования выдали авто, которое я бронировал, Тойота СНR.

Добавьте русский язык, для удобства бронирования без переводчика.

The customer service at pick up in Vilnius has been exceptional! One of the best car rental experiences I’ve had! Super helpful and very presentable!

Good cost, but it was confusing as the links led to the website in french language. Eventually all was in order.

The car model is very new

Car was missing a part of front bumper

Very helpful and professional customer service. Took most of the negotiations with the rental company.

Service was average. The main issue is the requirement for an IDP; a standard Chinese driver's license with a translated copy is not accepted—not at all! This was not mentioned on the rental platform! Even though we purchased insurance online, they didn't recognize it. Moreover, they didn't accept the Chinese driver's license, and we had to pay nearly 100 euros extra per day for additional insurance to get the car!

the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.

on returning the car four staff members took 40 minutes discussing between themselves an apparent new scratch mark on one of the doors. Never in this period of time did anyone inform me what was going on until I prompted them that I had a flight to catch. they showed me a picture from their laptop of what the door supposedly looked like without the scratch before I rented the car. Only after I pointed out that the date of the picture taken was after the date I rented the car, and therefore could not have been a picture of the car I rented, did they agree to sign my car off as no damage found. I don't know whether this was a failed scam attempt or a genuine mistake but either way it was terrible customer service.

Very satisfied, patient, good attitude