The car hire experience was good but had some surprises

Lithuania

Reviewed: Wed, Aug 7, 2024

About Europcar: 8.0 /10

Returning the car was complicated. Although I was asked to call 30 mins before returning the car as there may not be staff at the counter, no one picked up the phone. I called several times and proceeded to the return point anyway as my return time was looming. There I had to wait nearly an hour for staff to show up. They also have a lack of economical cars at the location.

About QEEQ: 10.0 /10

Europcar

Vilnius

Lithuania

Compact | Kia Ceed or similar

3-day rental

Relevant Reviews on Europcar in Lithuania

Xaviera Eden

Lithuania

1 days rental

Europcar

Vilnius

Lithuania

Reviewed: Thu, Jun 28, 2018

About Europcar: 2.0 /10

Hilary Walker

Lithuania

2-day rental

Compact | Volkswagen Jetta or similar

Reviewed: Wed, Aug 15, 2018

About Europcar: 8.0 /10

The service was excellent. The lady who attended to us explained all the rental and car usage details patiently and thoroughly. She was both pleasing to look at and very kind!

About QEEQ: 10.0 /10

Larry Bryan

Lithuania

1 days rental

Reviewed: Tue, Oct 25, 2016

About Europcar: 8.0 /10

The service was pretty good. They just followed the procedure to sell insurance. The car was relatively new, having run 30,000 kilometers. However, we encountered a bit of trouble when returning the car at Tallinn. The parking lot at Tallinn Airport requires a card for entry, which we couldn't find among the documents and items provided during the rental. The staff didn't mention it when we rented the car, and there were no staff in the parking lot. We had to go to the rental counter at the airport to find someone to resolve the issue.

About QEEQ: 8.0 /10