Reserved a Ford Fusion mid-size sedan, but the rental company didn’t inform in advance that it wasn't available. Ended up with an old Hyundai Santa Fe 4WD.
I reconfirmed the day before the pick up the hour I would be picking up the car, but when I got there, there was no car, I had to wait 2 hours to finally get my car
The pick-up experience was terrible and cannot be compared to Hertz. There was no Grand Cherokee at all, how many people has Zuzuche misled with the Grand Cherokee?
I left my iPad in the car, trying to contact with them to get it back but I have heard nothing yet. Please make it easier for lost and found items to get it back maybe?
So far still didn’t get any answer or attention from the staff.
“Overall ok experience, I was forced to pick up a different vehicle at a higher price.”
About Dollar:6.3/10
Overall ok experience, I was forced to pick up a different vehicle at a higher price, as I was late to pick up, and they try to up sell a vehicle at higher cost
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