They should have told us that upon return they would need the mileage. Although it was unlimited mileage, they needed it. I felt that it was THEIR JOB to do it, and not the customer. We had to exit the hotel and go to the parking lot to get it.
The staff at the pickup location was inexperienced and extremely slow. When I asked if the key was for the booked model, she said yes, but they gave me a sedan instead of an SUV. Had to ask again and was told this was the only car available. Returning the car was smooth.
“Smooth pickup, great location of rental counter. Staff were brilliant, vehicle beyond expectation”
About Budget:10.0/10
Budget staff realised we might need a 4WD due to forecast snow and were able to provide one. Great service, fast and friendly. Will definitely use again
Like: Staff was so helpful and even gave my corporate discount on top of my inexpensive price. They were friendly and efficient and not mad when I brought the car back early
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L.Sallee
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