RICHMOND AIRPORT CAR RENTAL REVIEWS

Excellent! Fast and clear.

The car was in good condition and no waiting for pickup.

Payment method: Pay at the store. But because my credit card is a domestic dual-currency card without a chip, the Dollar store did not allow me to pick up the car.

Todo estuvo perfecto.

Todo fue muy útil.

Like: Everything and location
Dislike: Nothing

There was one person serving both dollar and thrifty agents

Like: I liked the service and the convenience of the location.
Dislike: I didn't like the fact that each time I attempted to charge my phone I had to reset the radio, and there was a limit of rental colors to choose from. White appears to be the dominate color.

They made a mistake in the of returning the car and it was a big trouble contacting them to solve the problem. Even I was told to go back to the same counter where I picked up the car to solve the problem. One time I went to different location and I asked them to change the date if return, the guy this is Richmond office mistake. They have to resolve it which means I have to go them. Also they charged my visa card 100 $$ twice which mean they charged me 200$$ as total They should be refunded . I am still waiting for the refund

Like: I liked everything. From making the reservation, the price, the courtesy of the staff, their flexibility (my initial flight was cancelled)and ease of pick up and return
Dislike: Nothing

Like: Shaq and staff were easy to work with and took care of the transaction.
Dislike: Vehicle reserved was not availble at 1st but I was happy with the substitute.

The pickup and return process was very quick. The staff had a good attitude and there were no additional sales pitches. The car was very new, with just over ten thousand kilometers. Overall, it was very good.

I reserved and paid for a premium vehicle. None were available, so I was given a standard size. No compensation. Counter agent very unfriendly. Vehicle turned out quite well. But, unfriendliness of employee will prevent me from coming back

Worked well

Like: The ease of renting and efficiency/pleasant demeanor of service rep.
Dislike: Extension was a bit pricey.

Picking up the car was relatively quick. Returning it took a bit of time because there were many rental companies at the airport, making it difficult to find the right parking area.