COLOMBO BANDARANAYAKE INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The reserved car was not available; a replacement old car was provided.

Generally satisfied, there was a pick-up and drop-off service.

I had contacted Europcar prior to my arrival and they had assured that the process will be smooth. Their representative Mr. Nilantha was supportive during the handover and takeover process which went smooth. Sri Lanka is currently facing an issue with fuel and i suggest customers to plan their trips accordingly.

Booking process was easy and I received the value for money experience as expected. Customer service was excellent as they had called me to ask if the return of the vehicle was smooth.II hhad faced an issue which was lack of communication and wanted qeeq to help me out with any contact details to handover. Unfortunately I was sent with the generic details and that wasn't helpful. Overall experience was great and sure I'll be using your services next time.

I reserved a Toyota Previa, but the owner said they never had this car and gave me a Nissan NV350 used by a travel agency. The car was large and difficult to drive, and the interior was dirty and messy. It was completely different from what I paid for.

Waited a long time at the airport

Started looking for the SR Rent A Car counter at the airport arrival hall but couldn't find it... After asking around, I found someone holding a sign... Then I took a 15-minute ride to their office, and the entire process, including paperwork and car pickup, took about 30 minutes. Everything went smoothly with no extra fees. The handover included checking the mileage, fuel gauge, and car paint. Any issues were noted and photographed for upload to QEEQ.

Extremely poor experience. It's best to drive a hybrid car in Sri Lanka; otherwise, fuel consumption is too high. The roads are narrow, whether it's mountain roads or highways, and there are tuk-tuks, pedestrians, motorcycles, and cars all crammed together, moving quickly and not giving way to each other. The most unacceptable part was that the car we rented didn't have a spare tire. The rough road conditions and dangerous mountain roads caused a flat tire, and we found out there was no spare tire. The rental company refused to cover the loss and even threatened to charge a minimum fee of 500 Euros. After returning the car, they deducted over 2000 RMB from my bank card without any explanation, and we still haven't received a reason. Additionally, they charged $55 for a temporary driver's permit, saying they would email it to us if needed, but we never received the permit even by the time we returned the car.

Did not visit the store.

This rental company does not have a store at the airport; they deliver the car to the airport.

Not as convenient as in Europe

10 year old car, many issues, light problemes and TIRES at 10% of life, in a country with heavy rains, 1 seatbelt no working,

Satisfied

First of all, I chose a Nissan model, but when I picked up the car, there were no Nissan vehicles available; instead, they gave me a Malaysian brand car with poor performance. Secondly, there were extra charges. When returning the car, there was a minor scratch on the fender. The staff assured me the repair cost would be 5000 Sri Lankan Rupees, but they actually charged a 49000 Rupee deposit for the repairs, which was not refunded.

We rented Car from Easycars(Europe cars). Car was on time delivery. They gave us very good Honda Hybrid car and car was good and staff was co-operative. We may rent again from them. We drove car for more than 5 days in different places of SriLanka.

We rented Car from Easycars(Europe cars). Car was on time delivery. They gave us very good Honda Hybrid car and car was good and staff was co-operative. We may rent again from them. We drove car for more than 5 days in different places of SriLanka.

They gave me the wrong (downgrade) car. I am still waiting for a reply to my complaint.

Booked car was compact class (Toyota Aqua), but was given car from class mini (Perodua Bezza). And the staff of rental told us that it's better car. It was a blatant lie! So we paid more for worse car! It was disgusting! Rental is fully scammers. The car was in terrible condition: big dents, tire tread completely erased, dirt in the car, car suspention problems... They use the fact that you have nowhere to go because you need a car and pretend they don’t understand your English. If you book their car, be careful, insist on your own and check everything very carefully. Finally I have to say that it is not a real Europcar, all cars are given from local rental SR rent a car. So be very careful booking car in this area.