Extremely poor experience. It's best to drive a hybrid car in Sri Lanka; otherwise, fuel consumption is too high. The roads are narrow, whether it's mountain roads or highways, and there are tuk-tuks, pedestrians, motorcycles, and cars all crammed together, moving quickly and not giving way to each other. The most unacceptable part was that the car we rented didn't have a spare tire. The rough road conditions and dangerous mountain roads caused a flat tire, and we found out there was no spare tire. The rental company refused to cover the loss and even threatened to charge a minimum fee of 500 Euros. After returning the car, they deducted over 2000 RMB from my bank card without any explanation, and we still haven't received a reason. Additionally, they charged $55 for a temporary driver's permit, saying they would email it to us if needed, but we never received the permit even by the time we returned the car.
Started looking for the SR Rent A Car counter at the airport arrival hall but couldn't find it... After asking around, I found someone holding a sign... Then I took a 15-minute ride to their office, and the entire process, including paperwork and car pickup, took about 30 minutes. Everything went smoothly with no extra fees. The handover included checking the mileage, fuel gauge, and car paint. Any issues were noted and photographed for upload to QEEQ.
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