After picking up the car and driving, I noticed a strange noise from the engine. I immediately reported it to the rental company. However, as they didn't have a replacement car, they could only arrange a car from another rental company the next day. I was forced to make two round trips of several dozen kilometers to exchange the car, incurring time and fuel loss. The car hadn't been in any collisions, so the noise was clearly due to poor maintenance or lack of service quality on their part. Instead of addressing these issues, they were more interested in making money and forcefully charged me. I request Zuzuche to investigate this matter.
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Lucy Wyat(t)
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