I was given the oldest car I've ever rented, with nearly 200,000 kilometers. Half an hour before returning it, I received a call, and at the airport, police stopped and inspected only this car. They accused me of dangerous driving and demanded a bribe to let me go. This severely impacted my impression of Kuala Lumpur!

The service attitude was acceptable, but the car was quite old. The car broke down midway due to a faulty motor battery, and we had to find a nearby repair shop ourselves. The company thought the repair shop's battery was too expensive. After several negotiations, the issue was resolved (we paid for the battery upfront, and the company reimbursed us when we returned the car).

Attending staff is courteous and helpful. Car's interior could be improved with vacuum and cleaning prior to customer's collection.

Great and easy to navigate platform to complete booking process.

The cleanliness of the car is terrible. Full of rubbish and dusk and even biscuit bite.

Great staff courteous and helpful. Only suggestion I would make is work on your maps and instructions for pick up and drop off. I have rented twice now with them and both times I have had to call the office to find both pick-up and drop off locations in Car Park D! For drop off, for example, there are two entrances to 'D'. One is marked D the other isn't but has Car Rental returns over the entrance. The problem is that you pass the one marked D first and so immediately turn in. There is no way in or out once you are on the ramp!

I didn't see price drop in action but the booking experience was very simple with good email follow-up and the car was there as promised so all good in my book.