Locauto Car Rental

Very easy process

Very satisfied

Quite simple

Satisfied

Very satisfied with the overall process.

Beware of this company! At Milan Malpensa Airport T1 location, we experienced the flashlight damage check. 1. When picking up the car, the staff quickly walked around the car without using a flashlight and didn't find any visible damage, so they recorded it as undamaged. 2. When returning the car, the staff used a strong flashlight to meticulously inspect the car and found a tiny scratch that can't be seen with the naked eye, only with a flashlight, and claimed it as damage. During the rental period, the car had no collisions or scratches. We also used the automatic inspection feature of the rental app to upload photos when picking up the car. However, since we didn't use a strong flashlight for the photos, even zooming in makes it hard to tell if the scratch is new or old. After multiple car rentals both domestically and internationally, this was the first time experiencing such a flashlight inspection. Using eyes for pick-up but a flashlight for return, this method is unacceptable for anyone. Avoid this company!

Very satisfied

The website promised a car of the same class, but despite available cars, they gave me a lower-class vehicle. I specifically asked the person in charge of car pickup, and he said my order was for a class-F Golf. If I wanted a VW T-Roc, which is also class-F, I needed to pay extra. He told me to talk to the front desk for car allocation issues, but I didn't have time. When changing cars, I had already paid over 80 euros for one-way fees, but in Naples, I was charged another 180 euros, including over 60 euros for fuel. The remaining 120 euros also included some one-way fees and other service charges. I had no choice but to pay. Again, I was told to communicate with customer service. My flight was about to depart, so I had no time. In short, it was a very bad experience.

Satisfied

Excellent! I only choose this company when renting a car in Naples.

It's okay

I think it's better to book directly from the overseas car rental platform; otherwise, you might not get the model you want.

Very convenient

Overall good, the only downside is receiving a car with less than a full tank. This happened all three times in Italy.

This is the one we are most satisfied with. The car they provided was great.

Arrived at the counter, provided the order information and driving materials, and got the paperwork done quickly. They didn't ask you to buy their insurance. The service was excellent.

The staff was very patient.

The rental company was previously Alamo, and the service was decent, but the car was really disappointing. It was very fuel-inefficient! The fuel costs almost matched the rental fee, which was terrifying.

Very satisfied

The service was okay. They tried to sell me insurance, but after I politely declined, they didn't insist. They did sell me a 7-day road assistance package for 19 euros. The staff spoke quickly and with an accent, so I didn't understand them completely. I discovered this charge on my credit card statement after signing the form. It's fine, though.