FIRST-CAR-RENTAL Car Rental

A pretty good service experience, staff were friendly.

Car was dirty inside. Had old tissues etc on the floor. Was obviously not cleaned properly

Everything went smoothly

Brilliant service and extremely quick. Would def recommend

Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.

I booked a Jaguar XF on Zuzuche, but they gave me a Hyundai i10 at the store. The difference is significant.

Shirking responsibility, complete mess

Mediocre

Not very reliable

Pretty good! Nice service!

In the end, I was extorted for a 200 rupee cleaning fee, claiming the car was not clean, even though it wasn't dirty at all! I even gave 50 rupees as a tip, but that's just how it is in this African country. I've never encountered this situation in other countries before!

Waited a long time, staff efficiency was low

The customer service was poor. When we booked the car, the information on the rental website indicated that they operate 24 hours a day. Due to a delayed flight, we only arrived at the pick-up point at 10:30 PM. There was an issue with the card during the payment process, which resulted in a high-risk warning, causing the card to be temporarily suspended. After more than an hour of hassle, the customer service representative started showing attitude, becoming increasingly rude, and complaining that we were delaying her from finishing her shift, asking who would pay for her overtime. Even more outrageous was the return process. Although we refueled the car at a gas station 1-2 kilometers from the return point and specifically pointed this out to the inspecting staff, who confirmed it was fine, we still received a bill charging us 200 Rand (approximately 100 RMB) for fuel, claiming an additional 14 liters were added. We had already filled up the tank, so there was no way it needed another 14 liters. I had seen similar feedback on forums before but didn't expect it to happen to me. I will never use this company again, absolutely terrible!

The vehicle was a sedan version of an automatic Polo with over 30,000 kilometers on it. The performance and condition were average, and the car was relatively old. Upon returning, I noticed that First Car Rental at Cape Town Airport mainly had small cars, all in average condition.

The rental company's service was poor, they took my GPS and wouldn't return it

Incorrect car model

The service counter was unattended, no indication of when staff would return. The vehicle was dirty, old, the windshield washer fluid and brake oil were both at the minimum level. Poor service!

There was nothing unsatisfactory with the supplier. My dissatisfaction lies with QEEQ for not passing on the information about my child safety seat to the rental company.

I booked the car a week in advance, but the order was only confirmed 24 hours before departure. I almost had to book another car on Taobao... The staff was quite enthusiastic, but the biggest problem was that we clearly booked an automatic car. When we arrived at the store at 12 PM, we received a manual car and had to wait three hours for the automatic one. The car's left side mirror was damaged, and they tried to blame it on us when we returned it. Luckily, I had taken photos in advance to prove it wasn't our fault! Additionally, I paid a deposit of 1500 local currency when picking up the car, but my bank card indicated it was a charge, not a pre-authorization or hold. They said it would be refunded a few days after drop-off, but it's been a week and I haven't seen the refund yet!

The navigation was not useful; we didn't use it at all. The vehicle condition was not great. One of the tires was flat on the second night, but luckily, the hotel staff helped us inflate it.