KOOCAR Car Rental

The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.

They were great all round.

Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.

Efficient car rental service.

You can talk to the staff ,he always respond yours. Reasonable price and Reliable .

今回クイーンズタウンで借りクライストチャーチでドロップオフ。「〇〇レンタカー」など社名の入った車でピックアップしていただけるとわかり易いがスタッフとの合流に時間がかかりすぎた。

Excellent service, they went out of their way to pick us up at a distance. When we got stranded due to flooding, they helped us check road conditions and extended the rental.

When picking up the car, the staff gave us a training on local traffic regulations. For drivers who are not very familiar, a road test is required. We initially arrived late, and the preliminary training and test drive took too long. We waited over an hour to get the car. After many years of self-driving rentals abroad, we have never encountered such a strict rental company. The staff had extremely stringent requirements for the drivers. One driver, with decades of driving experience in China, made some minor errors due to unfamiliarity with the surroundings and different traffic rules. As a result, the staff deemed this driver unfit to drive unless we paid an additional 2000 SGD insurance fee. This exorbitant fee led to a dispute, and the staff even threatened not to rent the car to us. Since we were not familiar with the area, we had to compromise and negotiate with the rental platform after getting the car. Rent-a-Car's response was prompt, and after receiving my feedback, they contacted the rental company, and eventually, we only had to pay an additional 15 SGD per day for the insurance. While I do not deny the rental company's safety training processes, I believe their evaluation method is inappropriate. The local laws allow Chinese drivers to drive, and we had comprehensive insurance. We care about safety more than the rental company does. When educating us on local traffic regulations, the rental company should correct any driving mistakes and allow for more practice. After all, it's not that we can't drive; we are just unfamiliar with the local rules. Judging a driver's ability based on a five-minute test drive and attempting to charge exorbitant insurance fees is unacceptable.

Extremely dissatisfied! Due to a small scratch that required a claim, the rental company charged the deductible, which is normal. However, the deductible was much higher than the actual repair cost. In this case, the third-party repair shop should have provided the invoice to Koocar, and then Koocar should have refunded me the difference. But Koocar took a whole year to refund because the third-party repair shop did not provide the invoice. During this year, I contacted Koocar multiple times, but they did not respond to my WeChat messages (I have screenshots to prove it) or answer my calls. I had to ask Zuzuche customer service to contact the rental company. It was a total waste of time and effort. This is a Chinese-owned company, and I personally feel it is very unprofessional.

Staff was good...greeted n treated well but they showed up a bit late.

The attitude was very good

Decent service, response time was average

Initially, I was told that the credit card would only be pre-authorized for the deposit and no actual charge would be made. However, they ended up charging me AUD 700. At first, customer service from Zuzuche denied the charge and even claimed they had explained everything to me via WeChat without actually contacting me. After multiple communications with customer service, they finally admitted to charging AUD 700. Although Koocar eventually refunded me, I lost over HKD 100 due to bank fees.

Unresponsive on phone and WeChat. What is the point of creating a group? The car model did not match what was promised and there was no inspection sticker.

The staff member at KOOCAR was very nice, but did not know the terms of the rental agreement e.g. insurance for extra drivers etc. This was unhelpful as we wanted to add extra drivers, but ended up not doing this as we couldn't get clarity from him on whether they would be covered by the insurance.

Pickup duration

The service was excellent, very warm, patient, and thoughtful.

Service hours are insufficient. After our flight was delayed, there was no emergency service available.

Airport pick-up and drop-off, convenient and quick, not much paperwork, excellent company.

Very satisfied. We called from the airport and they picked us up within minutes.