Christchurch - Kaikoura - Lake Tekapo - Queenstown

We needed to install a child seat when picking up the car. The staff told us we had to do it ourselves, and their child seat was extremely difficult to install. I asked why they couldn't help, and they said it was company policy because if anything happened to the child, they would be held responsible. It was frustrating. I asked if they could at least guide me, but they said no as it also involved liability issues. In reality, it was clear they just didn't know how to install it. How can you work in this field and not understand your own product? They just used weak excuses to brush me off. I told them I would take full responsibility if something went wrong and asked them to simply guide me, but they still refused and had a terrible attitude. They acted completely unprofessional and uninterested in their work. Additionally, when returning the car, their location had not been updated on the platform. We went to the old location and couldn't find it. We called and found out they had moved to a new location. The directions to the new location were also incorrect, and it took us over thirty minutes to find it. Our flight was about to take off, and their phones were constantly busy, with no response on WeChat either. Eventually, we asked another Chinese person and luckily found it tucked away in a corner. We were in a huge rush for our flight. We had less than an hour to get to the airport and board, so there was no time for a proper handover check. Whatever they claimed, we just accepted. They said we scratched the car, and we couldn't argue because there was no time. We had started three hours early, but thanks to their mistakes, we ended up running frantically with our child falling over and getting hurt.

No queue, the pickup location was in the suburbs which was great because there were fewer cars, allowing us to get used to the right-hand drive.

The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.

Koocar is a questionable choice. although providing very low prices, service was terrible.

You can talk to the staff ,he always respond yours. Reasonable price and Reliable .

Easy to book and understand to conditions

Staff was good...greeted n treated well but they showed up a bit late.