Merge-Car-Rental is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on QEEQ for a Merge-Car-Rental rental, simplifying the process while maintaining the standards Merge-Car-Rental is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from Merge-Car-Rental, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner Merge-Car-Rental, QEEQ promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.
/10
Vehicle condition
5.5Vehicle cleanliness
5.9Spaciousness
5.6Counter staff
6.0Pick-up location
5.5Drop-off location
5.9Pick-up time
Drop-off time
2
Poor
First of all, it didn't match the description. The store is not in the airport; none of the car rental companies at the airport are this one. We had to call for the car to be delivered, and the person had a heavy accent. There was no sign as claimed. We scheduled the return for 7:20, but upon pick-up, they said 7:30. When returning, they asked us to park in a lot and gave us a card for parking, demanding an extra 20 MYR (I never encountered a car rental return that required us to pay for parking, and there was no mention of a return service fee). We parked at 7:35, and they claimed we were late, saying we should have returned the car at 7:00. Secondly, they didn't inform us that they provided a toll card, so we bought and recharged our own. Thirdly, we didn't eat durians in the car, we only ate at the stalls. It seems like they're just trying to charge us extra. Such an unreliable and non-compliant company; they recorded our credit card information, making us worried about potential fraud. Be cautious when choosing. We regret trying to save some money with this company, leading to a lot of worries afterward.
Penang
Reviewed: July 14, 2024
2
Poor
1/ Arrived at the airport at night and couldn't reach the car rental company at all! The car rental company claimed we canceled the order, but I had the rental confirmation in hand and couldn't find the car. Had to take a taxi to the hotel! Finally, the rental company contacted us and promised to deliver the car the next day. 2/ They clearly took a deposit from me, but the rental company said the deposit wasn't with them and was paid to the booking platform. They charged me 937 MYR and 1409 RMB. Planned to rent for 3 days (over 500 per day), but only rented for two days!
Penang
Reviewed: February 26, 2024
10
Excellent
Very satisfied. Make sure to call the number provided in the system when you arrive at the airport. The arrival area has two levels; we usually exit the plane at the first floor and need to go up to the second floor to find gate 5. They prefer Visa cards without the UnionPay logo, but in practice, cards with the UnionPay logo work just as well. Overall, I am very satisfied. My basic English was not an issue as they use translation software to help you.
Penang
Reviewed: February 23, 2024
10
Excellent
Satisfied
Penang
Reviewed: February 19, 2024
10
Excellent
The service was good. Our flight arrived around 10:30 PM and they waited for us.
Penang
Reviewed: January 22, 2024
10
Excellent
No storefront, but the company contacted two days in advance to arrange pickup. Late return was allowed, and after returning the car, I stayed near the airport. The staff was very thoughtful and let me park the car at the hotel so they could collect it.
Kuala Terengganu
Reviewed: July 30, 2023
8.7
Very good
車がアップグレードされていた。ただ、貸与会社が、MERGEではなく、そこから委託を受けていると思われる現地ツアー会社であった。
Langkawi
Reviewed: January 9, 2023
10
Awesom experience.
Mr Azuan is awesome. He contacted me 2 weeks before my trip. He was very clear on the steps and procedures. The car was superb. It was super clean and in superb condition. Fresh out of the oven.
Langkawi
Reviewed: December 26, 2022
10
Simple and swift!
Good that they are in contact with us prior to the trip, it made communications on the actual day easy. Good that everyone can use WhatsApp too.
Penang
Reviewed: October 31, 2022
9.7
Very Smooth indeed
Car fine for the job. Wiper blades were replaced quickly on request - thank you
Langkawi
Reviewed: May 11, 2022
10
Excellent
Car meet expectation
Ipoh
Reviewed: November 29, 2019
7.7
Good experience
The AV system in the vehicle was not working..
Penang
Reviewed: October 14, 2019
8.3
Good and efficient and good service
Handover was easy and good. My credit card was charged twice and before i even noticed that Azid contacted me, informed me about the issue and transferred the money back immidiately! Nice service.
Kuantan
Reviewed: October 13, 2019
8.7
Good, fast and efficient
So far very good. The personnel texted me on arrival on car delivery time. And true enough, the car was delivered on the time that I requested. The entire process completed less than 10 minutes.
Kuantan
Reviewed: September 18, 2019
10
Good
Value for money. Good price.
Ipoh
Reviewed: September 16, 2019
7.3
Nice though wonder if it’s my car park coupon n the Touch n Go card in the car
Clearer signboard on pick up n drop off to ease hirers like us
Ipoh
Reviewed: July 14, 2019
7.7
Good
Good Customer Services.
Penang
Reviewed: March 21, 2019
6.3
Average
Difficult to find the rental spot as it was not clear on my booking that I had booked through merge. In addition, it took a long time to complete the PayPal process and an easier and more efficient process for taking the deposit should be put in place.
Ipoh
Reviewed: February 26, 2019
5
Average
Rental car engine with weird noise and wiper was broken
Penang
Reviewed: February 8, 2019
5.3
very average
confusion on pick up, long wait, language issues. Similarly on drop off, not there at agreed time, concerns on catching flight due to long wait and return of deposit, etc
Penang
Reviewed: February 2, 2019
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