Hertz Car Rental with Van

No. See comments above.

Hertz is my go to when renting a vehicle. Great customer service and ease of pick up and drop off

나는 차를 인수하기 위해 카운트를 찾았습니다. 그리고 보증을 위한 신용카드를 제시하였으나 보유하고 있는 결재기계에서 결재되지 않았습니다. 나는 결재 기계를 바꿔 사용해 볼 것을 권고 했으나 무시한 채 사용 중지된 카드라고 말했습니다. 그러나 내 카드는 다른 업소에서 확인한 결과 문제 없음이 확인되었고 다시 카운트를 찾아 전후 사정을 이야기했더니 그제서야 정상적인 다른 결재기로 결재한 뒤 차를 찾을 수 있었습니다. 이 때문에 레위니옹에서 머무를 수 있는 4시간 중 1시간을 소비하고 말았으며 여행을 망쳤습니다. 하지만 카운터 직원은 시종일관 아주 무례했으며 자신의 잘못임에도 사과하지 않았고 시종일관 내 카드에 문제가 있다고 주장했습니다. 이 직원 때문에 헤르츠에 대한 신뢰가 하락했습니다.

Estuvo muy bien la verdad, pero enseguida empiezan a preguntarte a los chóferes a GPS a no sé qué y le dijimos que ya venía todo reservado y tuvimos que buscar la letra pequeña de vuestra reserva

Great service in Whakatane

カウンタースタッフもフレンドリーな対応で素晴らしかった。

Rápido

Yes.

The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement

カウンターでも40分ぐらい待ちました。さらに、車の受け取り場所でもさらに30分。スタッフが少なく、車を運ぶのに手間取っていました。 貸出受付の受付時間順に車を持ってきてくれるのですが、その受付カードが10枚ぐらい並んでいました。

I have to mention your two counter staff - they are great ambassadors for you. Helpful, polite, cheerful, professional. Found a mutual interest in aviation with the gentleman. I do hope he does follow through in acquiring his PPL - Private Pilot License!

プレミアムクラスの車ではなく、ミラーもくすんで見えにくかった

1番安いコンパクト+のミステリーカープランでしたが、2クラス上ぐらいのミニバンをアサインいただきました。 スタッフ配置の関係で待たされた事を除けば完璧でした。

Car was old and dented. Not what I expected

The person at the counter kept trying to sell additional insurance policies. He kept saying things like "we have flat tires all the time" and "people lose keys all the time". It made me wonder what kind of cars and customers Hertz has.

予定通りの車だったので良かった

Paperwork was ready at counter. Pleasant staff member. Car almost new and spotless.

Easy and smooth collection. Helpful staff. Nice little Toyata Corolla. Would recommend Hertz & QEEQ.

Auto ya un poco viejo , las condiciones era que estaba sucio por dentro y por fuera , es decir no lo entregaron limpio creo que solo lo limpiaron como pudieron

Busy, fine

The waiting time was as expected About 30 minutes

all A OK!!

When booking the Correct car it would be awesome if it’s explained that it is a different vehicle.

The service provider is actually Toyota Car Rental.

NO problems

No problems

車を受け取るまでに30分ほど待ちました。車体の傷チェックはないので事前に写真など撮っておいた方が安心です

自分で選べて乗ってみたかった車にのれました

車もスタッフも大変良かったです！

Car is good

追加料金発生する会社がある中で Ｈertzは無いし手続きもいい

混みすぎて２時かかりました。 もうハイアットからは借りないです。

Loved driving the Tesla....but the as stated above te first car given to us was dangerous to drive

予約車よりグレードアップしてもらい、とても良かったです。

写真とは違いスバルでしたが、問題ない。

Carro de categoria inferior ou então espera de duas horas. Não houve desconto por isso.

The over the counter staff was extremely kind and helpful, walked through all processes with me in such a timely manner. The guys were the best at the counter.

None

Attente un peu longue pour la prise du véhicule. Attribution dans l'ordre d'arrivée. Mais nous avons bénéficié d'un surclassement et nous avons pu avoir le véhicule bien plus tôt que l'heure prévue.

it was a pleasant surprise as they had upgraded the car. it took only 10-12 minutes picking up the car. the staff at the counter were super nice.

It was fast and easy. The vehicle was clean, safe, and had up to date features

We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.

Gentleman behind counter was helpful. When collecting the car the agent took photos but didn’t ask me to review them and made me just sign.

Lo unico que sugiero, es que hubiese sido conveniente para mi que Qeeq hibiera podido agregar mi numero de Hertz Gold Member a la renta. Consulte y se me informo que no era

heartsの受付頂いた女性担当者は、手際もよかった。しかし、フロントで搭乗者保険を加入していたにもかかわらず、加入を勧められた。加入証明のプリントを見せて加入済みであることを伝えたところ、スムーズな対応をして頂いた。

いいえ。古かったです。

The car was in great condition and met all of our expectations

スムースで親切。

All good

the car itself is great, we got a subaru crosstrek. However they didn't vacuum the car before handing to us, there was animal hair inside from the previous hirer. They also should have informed us of the exit after picking up the car, as we spent some time going around and going to the wrong exit. The drop off process was smooth and quick, no need to go inside the counter again.