Good experience

Good service

Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.

First time using international car rental, Hertz's service was excellent and very satisfying.

Long queues and low efficiency in picking up the car.

Convenient and fast, no forced insurance. The only drawback was that we didn't get the car we ordered; instead, we got a Buick Encore, which is smaller and had 7,000 miles on it.