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Search for Hertz Car Rentals in Saint Marie

카운트 직원은 무례하고 책임을 전가합니다.

Reviewed: Wed, Dec 18, 2024
About Hertz: 5.0 /10
나는 차를 인수하기 위해 카운트를 찾았습니다. 그리고 보증을 위한 신용카드를 제시하였으나 보유하고 있는 결재기계에서 결재되지 않았습니다. 나는 결재 기계를 바꿔 사용해 볼 것을 권고 했으나 무시한 채 사용 중지된 카드라고 말했습니다. 그러나 내 카드는 다른 업소에서 확인한 결과 문제 없음이 확인되었고 다시 카운트를 찾아 전후 사정을 이야기했더니 그제서야 정상적인 다른 결재기로 결재한 뒤 차를 찾을 수 있었습니다. 이 때문에 레위니옹에서 머무를 수 있는 4시간 중 1시간을 소비하고 말았으며 여행을 망쳤습니다. 하지만 카운터 직원은 시종일관 아주 무례했으며 자신의 잘못임에도 사과하지 않았고 시종일관 내 카드에 문제가 있다고 주장했습니다. 이 직원 때문에 헤르츠에 대한 신뢰가 하락했습니다.
About QEEQ: 10.0 /10
Reply by Qeeq:
Thank you for your review of QEEQ. We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
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Hertz
Roland Garros Airport(RUN)
Saint Marie
Reunion Island
Mini | F or similar

Relevant Reviews on Hertz in Reunion Island

Orville Trevelyan

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Hertz
Roland Garros Airport(RUN)
Saint Marie
Reunion Island
Reviewed: Tue, Aug 13, 2019
About Hertz: 8.0 /10
The Hertz staff were great. I left my phone in the car, and they drove back to the airport to return it, which was very touching. However, after returning, I found another charge on my card for an additional driver, which I had already paid in cash on site. I contacted the QEEQ staff, who promised to follow up, but I haven't heard back. While abroad, I tried to get in touch with the rental company through QEEQ but couldn't get through either by internet call or international call. This was extremely frustrating! If you're going to offer a service phone line, it should at least work. Are these international service lines and internet calls just for show?

Elmer Frederick

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Hertz
Saint Pierre
Reunion Island
Reviewed: Wed, Sep 26, 2018
About Hertz: 10.0 /10
The French guy was very nice and polite

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