Dr.Trip, Dr Trip Melbourne Head Office Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Dr.Trip - Dr Trip Melbourne Head Office Information, Car Rental Instructions & Policies

Address

9 Waterside Pl, Docklands VIC 3008, Australia

Telephone

+61 452189209 / +86 13172579303

Pick-up Instructions

Meet and greet service is provided, please contact the location in advance before picking up the car.

Drop-off Instructions

Customers need to return the car to the downtown store and the staff will send guests to the airport for free.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 65 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

capped at CNY 100

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

To be confirmed

capped at CNY 100

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.4 mi from Melbourne City Heliport

6.9 mi from Essendon Airport

11.8 mi from Melbourne Airport

Railway Stations

0.6 mi from Southern Cross Station

1 mi from Flagstaff Train Station

1.4 mi from Flinders Street Station

Hotels

Nearby Two Bedroom City Pad + Pool + Gym + Close to CBD

Nearby Dreamhome Service Apartment 889 Collins

Nearby HFN Waterside Melbourne Apartment

Other Landmarks

1.4 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Dr.Trip Store Location

coordinates: -37.8202147 144.9417302

Location Images

Guest Reviews

Total points： 2.5 / 10 Poor

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Ronald Paul
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
All contact methods failed to reach the company, directly causing a four-hour delay in pick-up time and ruining the entire day's schedule.
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Judy Dunbar
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unexpected car swap without prior notice. When picking up the car, they asked if I wanted it, leaving me unprepared!
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Lorraine Lewis
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I paid a 3000 yuan deposit, which was supposed to be refunded in a month. Now it's been two months and still no refund. I don't know when or if I'll get it back. I'm currently seeking my rights. Think carefully before booking!
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Marsh Carey
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Please refund the deposit to users as soon as possible, it has been two months with no updates. They claimed there was a $30 violation, but no fine notice was provided. Others charge a $100 deposit, while it feels like you are just collecting money.
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Pete Wild
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible
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Ford Middleton
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible
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Katherine Alick
Melbourne
4 /10 Average
Reviewed: Sunday, December 22, 2024
The pickup location was not the one specified at the time of booking. We had to wait for an hour before the staff arrived.
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Quinn Michelson
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I deposited 1000 AUD, but it's been a month and a half since I returned home and I still haven't received it back. I don't understand why.
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Kent Stephens
Melbourne
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car model did not meet expectations.
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Reginald Thoreau
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service attitude was very good when picking up and returning the car, but when it came to refunding the deposit, there was basically no response. It was initially promised to be refunded within 30 days, but after 33 days, there was no refund at all and no way to contact the staff.
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Hazel Cook
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When I rented a car on August 29th, the rental company stated that the deposit would be refunded within a month. By the end of September, they claimed they couldn't refund the deposit due to the company's holiday (this is an Australian rental company, yet they observe China's National Day). Afterwards, they came up with various excuses not to refund the deposit, and sometimes the company's customer service did not respond. At the beginning, the rental company's staff said that there would be a processing fee if I used a POS machine, but if I used a QR code to scan with Australia's Royal Pay, there would be no fee. I paid a deposit of 5064 RMB, but finally, the company refunded only 5000 RMB citing the processing fee (while asking for the deposit, they also mentioned they could refund the full amount).
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