From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2947719356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2947719356
logo_img

YESAWAY, Bangkok Suvarnabhumi Airport Car Rental

YESAWAY 6000+ ratings, 132 reviews

Bangkok, Bangkok (province), Thailand

8.4 / 10 Very good

YESAWAY - Bangkok Suvarnabhumi Airport Information, Car Rental Instructions & Policies

Address

999, Nong Prue, Bang Phli District, Samut Prakan 10540

Telephone

+66617138666 / +66617148886

Pick-up Instructions

The YESAWAY - Bangkok Suvarnabhumi Airport car rental location is in terminal

You can walk to the counter of YESAWAY - Bangkok Suvarnabhumi Airport car rental.

1. Please call yesaway customer service to inform your arrival at Bangkok Suvarnabhumi Airport. 2.Find yesaway Counter between Gate 7 and Gate 8. 3. Contract process will be finished in 5 minutes at the counter. Your car will be ready just outside Gate 7.

Drop-off Instructions

Please inform us on your car return in 30 minutes by calling: +66-617138666 /+66-617148886 and our staff will send you the drop-off Instructions.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 65 years old

Young Driver Fee applies at 21 - 22 years old with charge of THB 250 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Thailand

Additional Extras

Extras Prices
Extras Prices
Toddler car seat rental
Toddler car seat rental
Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)
THB 300/day
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
THB 1050/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
THB 100/day
capped at THB 3000
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
THB 100/day
capped at THB 3000
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
THB 100/day

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Bangkok Suvarnabhumi Airport

18.2 mi from Don Muang Airport

Railway Stations

15.2 mi from Phaya Thai

16 mi from Hualumphong Train Station

Hotels

2.1 mi from Sinsuvarn Airport Suite

2.1 mi from BS RESIDENCE Suvarnabhumi

2.7 mi from The Cottage Suvarnabhumi

Other Landmarks

12 mi from Samitivej Sukhumvit Hospital

17.7 mi from Bangkok City Pillar

17.8 mi from Grand Palace

FIND ME A CHEAP RENTAL
Map view of YESAWAY Store Location
coordinates: 13.6923085 100.7507142

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 8.4 / 10 Very good

  • Vehicle condition: 2.9
  • Vehicle cleanliness: 3.0
  • Spaciousness: 3.0
  • Counter staff: 2.9
  • Pick-up location: 3.2
  • Drop-off location: 3.1
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • S.TAN

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Like: New Car.
    Dislike: Nothing
    Read More >
  • Y.ong

    Bangkok

    9.6 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Like: I'm very satisfied about their service. Will come back to rent car again.
    Read More >
  • Xiang Bin

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Like: Friendly staff, speak mandarin, can be easily contacted by wechat, helpful. Car performance is good
    Dislike: deposit by credit card refund within a month time. The car is scratched and dent everywhere.
    Read More >
  • S.Yong

    Bangkok

    9 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Like: The staff is friendly and able to speak fluent chinese
    Dislike: Nothing.
    Read More >
  • Andrew Chan

    Bangkok

    9.4 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Like: Good maintained of cars, friendly staff and reliable.
    Dislike: Pick up abit slow and staff should follow the queue system.
    Read More >
  • M.Sam

    Bangkok

    5.3 /10 Average

    Reviewed: Sunday, December 22, 2024

    They have provide for the accessories for charging your phone and there is umbrella provided in the car as well. However the car condition is bad. The rim on the left side of the tyre is lost and the wind screen sun protector is tore. There were a lot of scratches on the car. But the air con is cold enough for the hot weather
    Read More >
  • Y.CUI

    Bangkok

    6.7 /10 Average

    Reviewed: Sunday, December 22, 2024

    Staff forgot copy passport
    Read More >
  • Komkich Plienthingtr

    Bangkok

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    Terrible
    Read More >
  • Anonymous

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Yes, it is as expected. No complains!
    Read More >
  • Anonymous

    Bangkok

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    Everything went smoothly. Car had quite a few marks over it. Car had rubbish left in it from previous renter.
    Read More >
  • T.Boonyanuwat

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good car and clean. But it’s better if you give a phone handle in the car. Easy for navigating
    Read More >
  • Z.neo

    Bangkok

    9.3 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Car was almost brand new. But that’s the problem. So new that it is still in ‘Red’ number plate status. And it is a favourite for Thai traffic police to stop and check the car. True enough, I was stopped once and got fined 1000 thb for not updating the vehicle log(needed for red number plate vehicle). Although yesaway reimbursed me the fine, but bring stopped by Thai traffic police wasn’t a nice experience
    Read More >
  • T.Soo Hock

    Bangkok

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    nope
    Read More >
  • T.Soo Hock

    Bangkok

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    nope
    Read More >
  • T.Soo Hock

    Bangkok

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    nope
    Read More >
  • T.Soo Hock

    Bangkok

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    N/A
    Read More >
  • T.Soo Hock

    Bangkok

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    N/A
    Read More >
  • T.Soo Hock

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    nope
    Read More >
  • S.Kovacs

    Bangkok

    9 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Everything was fine with the exception of the windshield wiper that was worn on the driver side, and the washer fluid...it was empty. The device charger in the vehicle was a nice surprise. I am still waiting for my deposit to be returned. 1 month is too long!
    Read More >
  • Firdhaus

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great service with thought!
    Read More >
  • N.Wongpun

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    No
    Read More >
  • J.Tan

    Bangkok

    8.7 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Staff speak both mandarin and English easy to communicate
    Read More >
  • S.NOOKONG

    Bangkok

    9 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Please check the car around before pick up the car
    Read More >
  • Raza N

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Everything was excellent. Professional staff and great attitude, Car was clean and new
    Read More >
  • Natruethai NB

    Bangkok

    8.3 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Very Good customer service
    Read More >
  • Adrian Yeap

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Friendly staff and clear instructions given
    Read More >
  • Firdhaus

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great!
    Read More >
  • Firdhaus

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Always good.
    Read More >
  • R.Mohapatra

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Excellent service
    Read More >
  • Anonymous

    Bangkok

    9.3 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Counter staffs can speak chinese so there's no language barrier. Collection of car was a breeze.
    Read More >
  • A.Chewtaethanruang

    Bangkok

    9 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    I have asked for late return, the staff in Suwannaphum airport did not provide me this service.
    Read More >
  • Junhao

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    First time booking and pick up and return of vehicle was a breeze.
    Read More >
  • A.S.

    Bangkok

    7 /10 Good

    Reviewed: Sunday, December 22, 2024

    The car is ok. But very disappointed to pay additional 1000 baht for repairing a tyre. When returning the car, the staff found a nail on the inner part of one of the tire. The place normally will not be notice / checked when collecting car. So, I didn't know whether the nail was already there when I collect the car or it is due to my driving. When returning the car, the tire looks perfectly fine, no leaking of air, and I had no problem of driving whole day back to the return. And we have be there talking to the staff, her leader for almost an hour, and the tire had no sign of leaking air at all. So I really doubt if the nail was already there when collecting the car.
    Read More >
  • T.Wong

    Bangkok

    8.7 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The service on YESAWAY is prone and good.
    Read More >
  • Fady Hanna

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Yesaway is a great local agent, their peices were fair and cars were new and clean and in good condition
    Read More >
  • L.Aun Li

    Bangkok

    7 /10 Good

    Reviewed: Sunday, December 22, 2024

    Disappointed. There was rubbish from the previous driver at the boot seat compartment . And urine smell in the car. We bought an lemon air refresh put in the car. You should check before handover to the next customer.
    Read More >
  • C.Chia

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good customer service and car's condition is good.
    Read More >
  • Sheng

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    デポジットがクレジットカード決済で済んだのが良かったです。
    Read More >
  • Sheng

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    なかなか良い。
    Read More >
  • Sheng

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    事故を起こしてしまいました。 申し訳ありませんでした。
    Read More >
  • Firdhaus

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Have always enjoyed booking with them! No issues, easy drop off - at departure point of airport terminal!
    Read More >
  • Bro Bear

    Bangkok

    6.7 /10 Average

    Reviewed: Sunday, December 22, 2024

    The not maintained properly too many dents and scratches hard identified if new ones.. The suspension of the car is too soft.. Hopefully next can give a better maintain car to drive around Thailand
    Read More >
  • Y.Boonlert

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Carseat for baby is very bad, it’s not safety and very old and dirty.
    Read More >
  • T.Sato

    Bangkok

    6.7 /10 Average

    Reviewed: Sunday, December 22, 2024

    very bad explanation at return car. no manner staff return car at airport.
    Read More >
  • Anonymous

    Bangkok

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    Should be more generous if the car is returned later. I wrote the flight arrives 12.30 hs, the booking was made 12 hs, which is not possible to pick up a car, when the flight arrives 12.30 hs. Then all the extra hours were charged. Many other companies do not charge up to 3 extra hours!
    Read More >
  • ying nujaree

    Bangkok

    8.7 /10 Very good

    Reviewed: Sunday, December 22, 2024

    รถตามรุ่นแต่อยากให้มีรุ่นใหม่ๆ กว่านี้หรืออัพเกรดเครื่องเสียงในรถ
    Read More >
  • E.Siswanto

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Excellent
    Read More >
  • Bertram Toynbee

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The store staff were very enthusiastic and even helped us call a cab when returning the car.
    Read More >
  • Hayden Johnson

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    The rental system is very rigid and has many pitfalls. No matter when you pick up or return the car, if it's less than a full day, make sure to select 00:00 for pickup and 23:00 for return. Even though I paid for a whole day for just over 7 hours, they still charged me an extra hour. Overall, I ended up paying for 2 days for those 7 hours. The platform's customer service insisted their system is fine, stating that if you return the car early, you won't get any money back, but if you're an hour late, they'll charge you for a whole day. So, be mindful to add a few extra hours when selecting your return time, as you'll be paying for that time anyway.
    Read More >
  • Marsh Price

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Friendly and pleasant with smiles
    Read More >
  • Zara Hodgson

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very convenient, enthusiastic, and warm-hearted.
    Read More >
  • Jerry Lucas

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    I won't comment on the other two aspects because I drove safely and didn't need them.
    Read More >
  • Ira Julia

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Excellent car rental experience
    Read More >
  • Alfred Tout

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great
    Read More >
  • Lou Benjamin

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good, a new car with 8,000 kilometers
    Read More >
  • Jonas Wilson

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Convenient and fast, reasonable prices.
    Read More >
  • Page Kitty

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    New car and good service
    Read More >
  • Parker Gladstone

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Enthusiastic and efficient service
    Read More >
  • Berg Onions

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    It's okay. Communication in terms of language was no problem.
    Read More >
  • Celeste Jack

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Quite Convenient
    Read More >
  • Jerry Lucas

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good, with great service attitude, a phone holder in the car, and prompt responses to inquiries.
    Read More >
  • Guy Haywood

    Bangkok

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    The car I rented this time didn't have a rear radar
    Read More >
  • Lena Bryce

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Cheap and good
    Read More >
  • Laura Joule

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The previous customer from mainland China had multiple credit cards that didn't work, which delayed us for 5 minutes.
    Read More >
  • Regan Child

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very fast service!
    Read More >
  • Irma Houston

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Pretty good
    Read More >
  • Laura Larkin

    Bangkok

    4 /10 Average

    Reviewed: Sunday, December 22, 2024

    The customer service was impolite and spoke in a commanding tone.
    Read More >
  • Norma Gibbon

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    No queue, fast pick-up
    Read More >
  • Moore Van

    Bangkok

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    The store is several kilometers away from the airport, but this is not a problem as a Chinese-speaking staff member picks you up. The store is clean and tidy.
    Read More >
  • Cherry Zephaniah

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The car condition from this company is impeccable. Even though the car had over 60,000 kilometers on it, all minor scratches on the body were clearly marked when picking it up. The model we got was the top configuration, with leather seats, electric seats, a large color screen, GPS, and paddle shifters on the steering wheel. Nothing was missing. Excellent!
    Read More >
  • Josephine Irving

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    You can rent a car right after landing at the airport. The cars are at the airport.
    Read More >
  • Dean Humphr(e)y

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    This is my second time renting from YESAWAY. After placing the order, I was contacted by a representative very quickly. It was extremely convenient!
    Read More >
  • Harlan Isaiah

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The staff was very helpful
    Read More >
  • Mortimer Adams

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Quick service
    Read More >
  • Hilda Freeman

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great service attitude, short wait time. Very satisfied.
    Read More >
  • Keith Reynolds

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The process was convenient, both pick-up and drop-off took place at the airport, which was quite handy.
    Read More >
  • Agatha MacDonald

    Bangkok

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    Quite good
    Read More >
  • Audrey Salome

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Pretty good! Haha, the staff was very cute~ Don't eat durian in the car~ Haha
    Read More >
  • Dunn Raphael

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    During Christmas, the Bangkok airport was very crowded in the evening, but the YesAway counter only took about 10 minutes to get the car (assuming you have already booked and paid online).
    Read More >
  • Adelaide Rockefeller

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied... The service was excellent... Very considerate... I give it five stars...
    Read More >
  • Charles Philemon

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    No lines, the process was very quick.
    Read More >
  • Eugene Priestley

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Poor experience. They insisted on using UnionPay but charged my Visa instead. They refused to cancel and redo the transaction. Very disappointing service!
    Read More >
  • Hugh Bowman

    Bangkok

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    Not very attentive
    Read More >
  • Merlin Pearson

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Rented a car for 5 days and exchanged four vehicles. Very good experience.
    Read More >
  • Martin Richardson

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    As soon as I exited the arrivals hall, I saw the rental company and was able to complete the rental procedures immediately. It was very convenient and fast.
    Read More >
  • Bishop Franklin

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    On-site staff had a good attitude, quite satisfactory! Online after-sales service, however, is poor!
    Read More >
  • Dale Clapham

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Excellent
    Read More >
  • Joan Hardy

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Customer service was great. I went to the wrong return location, but an employee quickly came to collect the car. There was no queue.
    Read More >
  • Beacher Leigh

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great service, no queues, immediate processing
    Read More >
  • Michelle

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    When I arrived at the counter, there was no one there. I had to wait for a full five minutes before someone returned to the desk. During the car exchange, I was packing my golf bag and didn't have a chance to put two newly bought umbrellas into the bag before they drove the car away without any notice. It wasn't until I got on the plane that I remembered the new umbrellas.
    Read More >
  • Jo Carey

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Cheapest price.
    Read More >
  • Isaac Leigh

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    The overcharge for extra hours is more expensive than the daily rate. They charged 5000 Baht to replace a small broken mirror, which typically costs only a few hundred. There was no explanation other than it being company policy. Only a Chinese owner would be this harsh.
    Read More >
  • Ed Geordie

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Excellent
    Read More >
  • Betty Roosevelt

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Clear and courteous.
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  • Kerr Adelaide

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good, hope they open a store in downtown Bangkok soon
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  • Joyce Bradley

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    When we picked up the car, the rental staff gave us a neck pillow, saying it was a gift. However, upon returning the car, they told us it was just for our use! We said that their colleague had mentioned it was a gift, and we had left it in the villa in Pattaya. Then he said his colleague meant it was for our use. What does 'gift' even mean? If it's for our use, just say so, don't say it's a gift! Also, I rented a 12-seater car, so why not give us 12 pillows to use! Clearly, they just want to make us pay extra. In the end, we had to trouble a friend in Pattaya to mail it back to the airport! I will never use this rental company again!
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  • Justin Maugham

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Despite multiple experiences of picking up dirty cars, there's been no improvement. Therefore, I won't rent from yesaway anymore. Can you follow up on my case? I hope you can give me a satisfactory answer, otherwise, I will never rent from yesaway again.
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  • Harold Kellogg

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The staff was very detailed when handing over the car, great service.
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  • Clarence Yerkes

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Overall, both the pickup and return were quite okay, but the side mirror of the car was already broken and cracked. While driving on the highway, the cover flew off. In the end, they demanded we pay 1600 RMB for a side mirror cover. 1600 RMB for a side mirror cover?? That's daylight robbery. We specifically recorded a video during pickup showing the side mirror was cracked. But they insisted it was just scratched. Anyway, it's a total scam. It's my bad luck. Do not rent a car from this company. They're incredibly shady.
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  • Joan Hardy

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Overall service was good, especially thanks to the customer service lady who helped us solve our problem.
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  • Elliot Strachey

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Quite good
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  • Edward Francis

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The service was satisfactory.
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  • Carey Huxley

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied
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  • Amos Ella

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Extremely satisfied, car handover and inspection were very quick
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  • Julie Richard

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    We were the only customers at that time, but the speed in Thailand is generally quite slow...
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  • Jill Morrison

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Smooth communication and excellent service.
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  • Francis Lincoln

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Dissatisfied
    Read More >
  • Alan Harry

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very enthusiastic
    Read More >
  • Molly Ann

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Excellent car rental experience!
    Read More >
  • Nathaniel Kell(e)y

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good, although some cars may be a bit old.
    Read More >
  • Elizabeth Longfellow

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good
    Read More >
  • Lauren Fred

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Satisfied.
    Read More >
  • Rebecca Eleanor

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Car rental, pickup, and return were all very convenient. Satisfied.
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  • Camille FitzGerald

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good
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  • Phoebe Hicks

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Satisfied
    Read More >
  • Morton Joule

    Bangkok

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    Authorized deposit-free but it got automatically cancelled, didn't bring a card so couldn't pick up the car
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  • Oscar Evelina

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied, very convenient!
    Read More >
  • Rodney Raman

    Bangkok

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    The car was old but functional. The reserved child safety seat was damaged and unusable. Additionally, the safety seat was a basic model costing about 100 RMB on Taobao, so its safety is questionable. It seems its main purpose is to avoid fines.

    I had reserved a child safety seat, but it was a very basic model costing around 100 RMB on Taobao, which looked unsafe and was actually very dangerous. Moreover, it was broken and couldn't be used as the safety buckle wouldn't close. They had no replacements available, so my child had to be held for three days, which was very unsafe. Secondly, the car was quite old, a Toyota Altis with over 120,000 kilometers. While the exterior paint looked new, the interior was outdated, and the leather seats were dirty and worn, though the cleanliness was acceptable. Overall, I don't recommend Yesaway car rentals, even for flash rentals. They don't seem to take renters' safety seriously, especially with their joke of a safety seat. If you are traveling with a child, I suggest bringing your own simple child safety seat. Using and discarding it afterward would be better than the one provided by the rental company. It seems all of Thailand uses such basic safety seats. Southeast Asia might still be in an era where safety seats are merely to avoid fines and not genuinely for children's safety.

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  • Laura Larkin

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied
    Read More >
  • Dana Haywood

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great service, convenient and fast
    Read More >
  • Pearl Sailsbury

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Easy and quick pickup and return
    Read More >
  • Christian Kingsley

    Bangkok

    4 /10 Average

    Reviewed: Sunday, December 22, 2024

    Honestly speaking, be mindful when returning the car as they may try to charge you more. I was charged 3500 THB for a barely noticeable scratch, not even worth repairing. I recommend choosing other brands. It's a rip-off.
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  • Michael Marner

    Bangkok

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    Good
    Read More >
  • Enoch Doherty

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    A great experience, much better than in Europe.
    Read More >
  • Afra Nichol(s)

    Bangkok

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    The front desk staff had a poor attitude, especially a female employee named Fa who was extremely rude.
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  • Victoria Hoyle

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very enthusiastic service
    Read More >
  • Fay Snow

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    It's okay
    Read More >
  • Dennis Hope

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good
    Read More >
  • Samuel Woolley

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied
    Read More >
  • Heloise Esther

    Bangkok

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied
    Read More >
  • Walker Boyle

    Bangkok

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Good, but the return process was a bit slow
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  • Koichi Sasaki

    Bangkok

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    返却時に小さい傷を指摘された。貸出時に写真を撮っていたので説明できたが、写真をとっていなければ危険だと感じた。
    Read More >
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