Mauritius Car Rentals

Excellent! The car was in great condition, and the pickup and drop-off processes were very quick. The staff was very friendly, giving us a perfect rental experience!

Very satisfied with the service. Responses were prompt and both pick-up and drop-off were timely.

Overall satisfied, but they mentioned a faint scratch on the left car door during return, and held a 20,000 INR deposit on my credit card.

The staff was very detailed and responsible when explaining the car pickup process. We accidentally drove to the departure level when returning the car, and the staff member came to pick us up.

Good

Very satisfied

Very good.

fine, at the MRU airport, but not at vehicule locator, at the parking (a poster at the arrival in main arrival zone) Vehicule fine, very good price, service ok !

fine, at the MRU airport, but not at vehicule locator, at the parking (a poster at the arrival in main arrival zone) Vehicule fine, very good price, service ok !

Although the process had some ups and downs, the overall service was satisfactory.

The overall service was quite good.

The pick-up and drop-off locations were easy to find, and the staff processed the pick-up quickly.

Very satisfied, the pickup and drop-off staff were very enthusiastic, patient, and provided meticulous service.

The local rental company added a 3.4% card fee without informing us, forcing us to pay it. This was very unpleasant and led to a long negotiation at the airport parking lot without resolution. We had to contact the car rental platform after returning home to get a refund. The car provided was not the model we had booked, and it was very dirty with stained fabric seats. The features of the car were not explained, and there was no place to rent a phone holder (be sure to bring your own). They did not offer the option to add full insurance and directed us to contact the rental platform.

The AC was not working. The windscreen was working but couldn't throw water (damaged??) There was a weird noise on the engine. BUT, the car served its purpose and the staff was really friendly

We have received a small car, as booked (extremely useful for the small streets of Mauritius). We have appreciated the office of the car rental is in the airport area/no shuttle needed). Our flights were late 24h (and Qeeq announced the rental company on our behalf about the delay). Mauriconnect accepted to keep the price for us (instead of marking it as a no show). We appreciate a lot this support.

Pretty good.

Very fast pick-up and drop-off, very clean car. The only minus - they gave not an auto, but a manual car...

Great service, very convenient pick-up and drop-off!

Royal Car Rental didn’t have a desk at the usual Car Rental area, there was no sign displayed as a meeting point. Instead we had to call them to have a representative come meet us. Luckily my friend had a local SIM card at this point or else we’d have been stuck. The rep then walked us across to a random part of the Carpark where the transaction was made out of the back of a car. The whole thing felt a little dodgy to be honest. When I got into the car the screen was displaying the navigation in Japanese, I was instructed this couldn’t be changed. Worse still it couldn’t be switched off!

The staff at Morisoleil were lovely and extremely helpful, would use them again without hesitation!

Quick and nice service.

Convenient pick-up and drop-off

The staff were very impatient when we picked up the car. The customer hadn't finished checking, but in less than five minutes, the staff left. They didn't provide the paperwork initially; we had to chase after them to get it. There were some paint scratches on the car, which they didn't inform us about. I found them myself and only then did the staff reluctantly mark it on the paperwork. Before we could finish inspecting, it started raining heavily, and the one staff member left without saying anything. We had no choice but to drive away without fully checking the vehicle. When returning the car, they inspected it very meticulously, even crawling on the ground to look, and claimed there was a crack in the bumper. However, we had only driven from the airport to the hotel and hadn't used the car for the three days, as we stayed at the hotel and used the hotel's shuttle service. The mileage check confirms this. The crack was clearly old, and we had to argue with them. Eventually, their manager came and resolved the issue, but we almost missed our flight. Additionally, the deposit is extremely high, nearly 5000 RMB. As of now, we haven't received the deposit back, and we don't know if they'll deduct any money. Make sure to thoroughly inspect every part of the car when picking it up.

Renting and returning the car was very convenient. The staff were friendly.

Privately owned, extremely unreliable; none of the emergency contact numbers work. It's a local car rental company without any storefront, and neither airport staff nor police have heard of it. I don't understand how it became a partner with the rental platform.

There was no counter at airport. The guys were waiting for me outside with the car. The fuel was about a quarter so had to fill up on the way which was a hassle. The car I booked wasnt delivered and couldnt be bothered to argue or change.

You could hire cars with some petrol roster then nearly empty and cars could be newer with less then 100k millage

They said the deposit would be refunded in two days, but it's been half a month and it hasn't been refunded.

The excess and pre-authorisation amount for the vehicle was high, which led to some confusion at pick-up. The staff at both pick-up and drop-off points were friendly and courteous.

I booked a Jaguar XF on Zuzuche, but they gave me a Hyundai i10 at the store. The difference is significant.

The car fell below our expectations, it was advertised as room for 7 passengers but didn’t have enough luggage space for 5.

No prior indication that SURPRICE RENT A CAR was off site. I arrived earlier than planned and could not find my car. I could not find any mention of Surprice Rent A Car at the airport. No other rental agency knew of Surprice Rent A Car. Another rental agency was kind enough to help find them. I was told to wait in the arrivals hall. Still nothing. A taxi driver made another phone call to help find them. When the car arrived, it looked like it had been in an accident and had been repaired. The fuel level was already on Empty, with the fuel warning light on. I had to get fuel immediately. The car was delivered to me in the airport car park, meaning I had to pay a parking fee to exit the airport. I arrived at sunset. By the time I had refuelled the car, it was dark and I had to turn on the headlights. Only one headlight was working! This made my 45 minute drive VERY dangerous. Surprice's solution to the broken headlight was for me to pay to have it repaired myself and they would refund the cost. They confirmed the refund would be waiting for me when I returned the car at the end of my hire. This was reconfirmed on my final day of the rental. When I arrived at the airport, they did not have money ready and claimed they through they could give it to me the following day. HOW? I was leaving the country! After some time of searching purses and wallets, they found enough to cover the repaired headlight. Disappointing.

The service was quite enthusiastic.

The counter is in a small building directly opposite the airport arrival exit, with clear signage. There weren't many customers, and the staff were very enthusiastic and provided detailed explanations.

Mauritius has good car models.

Shirking responsibility, complete mess

Mediocre

I paid the full amount for the rental on ZUZUCHE. When I went to pick up the car, they said I hadn't paid and asked for an additional 200+ USD. After a half-hour delay, they realized it was their mistake and finally gave me the car. The car had only two bars of fuel, over 50,000 kilometers, was very old, and not cleaned. When returning the car, there were notes on the rental form about existing scratches, but they still claimed I caused them!

Not very reliable

In the end, I was extorted for a 200 rupee cleaning fee, claiming the car was not clean, even though it wasn't dirty at all! I even gave 50 rupees as a tip, but that's just how it is in this African country. I've never encountered this situation in other countries before!

I was shocked that such a big brand would have such unprofessional staff in these less developed African countries. When returning the car, I had already filled up the tank, but during the inspection, the staff shook the car body by standing on the passenger door frame, causing the fuel gauge to show a warning. They then claimed the tank wasn't full and demanded extra money. Fortunately, I noticed and did not agree. After moving the car back and forth, the fuel gauge returned to normal. The staff quickly explained that it was a malfunction. However, they still charged us an additional 300 rupees, even though we gave him a 50-rupee tip. Moreover, the actual car model was smaller than what I had booked. I have never encountered such issues when renting cars in America, Europe, or Australia before!

The service was just average.

The service counter was unattended, no indication of when staff would return. The vehicle was dirty, old, the windshield washer fluid and brake oil were both at the minimum level. Poor service!

There was nothing unsatisfactory with the supplier. My dissatisfaction lies with QEEQ for not passing on the information about my child safety seat to the rental company.

I booked the car a week in advance, but the order was only confirmed 24 hours before departure. I almost had to book another car on Taobao... The staff was quite enthusiastic, but the biggest problem was that we clearly booked an automatic car. When we arrived at the store at 12 PM, we received a manual car and had to wait three hours for the automatic one. The car's left side mirror was damaged, and they tried to blame it on us when we returned it. Luckily, I had taken photos in advance to prove it wasn't our fault! Additionally, I paid a deposit of 1500 local currency when picking up the car, but my bank card indicated it was a charge, not a pre-authorization or hold. They said it would be refunded a few days after drop-off, but it's been a week and I haven't seen the refund yet!

The navigation was not useful; we didn't use it at all. The vehicle condition was not great. One of the tires was flat on the second night, but luckily, the hotel staff helped us inflate it.

They promised a full tank, but gave us a car with an empty tank and refused to fill it up. During the car inspection, they pretended to record two scratches but didn't actually mark them on the form. They tricked me into paying 1500 rupees, and when returning the car, who can manage to return it with an exactly empty tank to the airport? I still had more than half a tank left. Really wanted to curse.

They delivered the car to my doorstep after a phone call, which was convenient. However, there was a mistake during the car return, and I was charged an extra day of rental.

At first, the staff gave me a Hyundai i1 without mentioning the downgrade! The price difference is significant! I almost got scammed! Eventually, I managed to get a car of the same class as the booked Accent. The worst part is that the fuel tank was empty and I had to refuel myself. When I mentioned it, he said just return it with an empty tank! Who can gauge the fuel level that accurately? This is clearly unscrupulous!