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Q1.What is an insurance excess？
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Customer Service
March 1, 2025
Destination: Amman
Paid the full amount on the platform, but the offline store claimed they couldn't find the payment and charged an additional rental fee at market price. Contacting customer service resolved the issue immediately—it was a mistake by the store staff. The overall delay was about half an hour.
View moreFebruary 25, 2025
Destination: Amman
Excellent service.
View moreFebruary 22, 2025
Destination: Aqaba
It's okay, but a bit expensive, and they are not proactive in refunding the deposit.
View moreFebruary 20, 2025
Destination: Amman
Great.
View moreFebruary 16, 2025
Destination: Amman
Very satisfied!
View moreFebruary 10, 2025
Destination: Amman
The car was as expected Very helpful staff
View moreFebruary 4, 2025
Destination: Amman
It's okay.
View moreJanuary 31, 2025
Destination: Amman
It's okay.
View moreJanuary 28, 2025
Destination: Amman
Overall satisfactory.
View moreJanuary 6, 2025
Destination: Amman
When I exited the airport, the rental company was already waiting outside with a sign, and I got the car directly from their store.
View moreDecember 14, 2024
Destination: Amman
Very satisfied.
View moreNovember 27, 2024
Destination: Amman
The car was fine, almost brand-new, but the rental company was very unreliable: 1. The location of the rental company was incorrect—not inside the airport. You have to contact their staff to pick you up; 2. After confirming the car was returned in good condition, they charged additional fees arbitrarily. They converted the deposit pre-authorization into a payment, did not refund it, and sent another settlement invoice a month later asking for extra rental fees (which had already been fully paid) and a traffic violation fine (the company charges €100, but the local traffic law only requires an equivalent of ¥200); 3. Communication was extremely slow. The settlement invoice was issued a month after the rental order ended, and addressing the overcharging took another month. Resolving any issue feels like it takes months, as if they are using snail mail as a communication method. The money still hasn't been refunded, leaving an overall impression of poor service.
View moreNovember 10, 2024
Destination: Amman
Great customer service.
View moreNovember 10, 2024
Destination: Amman
The overall service was acceptable. However, four days of car rental plus full insurance cost 1028 RMB, and I ended up with two fines totaling 700 RMB. One fine was 200 RMB for speeding, which I accept since there was electronic monitoring evidence. The other fine was 500 RMB for using my phone, but there was no photographic evidence provided.
View moreNovember 7, 2024
Destination: Amman
When I arrived at the airport, there was no pick-up sign as promised. I had to call before someone came, which wasted some time. The car provided at first was smaller than the one I had booked. When I requested the same model, the vehicle condition was quite poor. Later, I paid extra to switch cars, but after driving for a day, the tire pressure warning light came on, and I had to find someone to fix it myself. Moreover, the car was given with an empty fuel tank!
View moreNovember 4, 2024
Destination: Amman
The staff provided excellent service.
View moreNovember 3, 2024
Destination: Amman
1. Very professional, explained how to use the car and introduced the rental policies; 2. Very flexible, my pickup and return times were adjusted smoothly due to a flight delay; 3. No extra charges, no hidden fees.
View moreNovember 3, 2024
Destination: Amman
1. The car was very old, with over 140,000 kilometers on it, and the brakes would hit the ground with slight pressure. Driving in Jordan, which is mostly mountainous, felt unsafe and uncomfortable because of this. 2. I had already paid online before departure, but when I arrived at the store, they asked me to pay again, and the amount was 60 RMB higher than the online payment. 3. When returning the car, they claimed I had a traffic violation and insisted I pay cash on the spot. Even though they held a 10,000 RMB deposit from me, they didn’t provide any receipts or evidence for the violation. Later, I discovered the car owner was attempting to scam me, as they couldn’t provide proof of the fine. It was only after I threatened to report them to the police that they refunded the money. 4. With a 10,000 RMB deposit taken, I am now concerned about whether I will get my deposit back, given the bad practices of the rental company owner. 5. The service from Zuzuche was excellent, with timely responses and problem-solving. The duplicate payment issue has already been resolved and refunded.
View moreOctober 30, 2024
Destination: Amman
Located outside the airport, they provided shuttle service to the airport upon phone notification. Great service attitude.
View moreOctober 25, 2024
Destination: Amman
The staff were very friendly and efficient.
View moreOctober 24, 2024
Destination: Amman
The service was quite good.
View moreOctober 7, 2024
Destination: Amman
The staff was a bit impatient when I couldn't understand what they were saying, but everything else was pretty good. The car didn't have a remote door lock, which was inconvenient. The headlights were quite dim, so it's better to avoid driving at night.
View moreOctober 3, 2024
Destination: Amman
The overall service is highly efficient.
View moreSeptember 23, 2024
Destination: Amman
Very satisfied. No issues with the car rental, everything went smoothly. The return process was simple, and the deposit was refunded on the spot.
View moreSeptember 15, 2024
Destination: Amman
Very satisfied, no fuss.
View moreSeptember 12, 2024
Destination: Amman
When booking through QEEQ, it mentioned that someone would hold a sign to pick us up at the airport and take us to the rental location, but no one was there. We had to call the rental company, and they sent a car to pick us up. Although the staff at the rental company were not very talkative, they were professional and efficient, which is commendable in a generally low-efficiency country like Jordan. However, the car was quite old.
View moreSeptember 11, 2024
Destination: Amman
I ended up spending an extra 1000 or so on insurance... That's it.
View moreSeptember 4, 2024
Destination: Amman
Perfect
View moreAugust 5, 2024
Destination: Amman
The company discovered a new scratch on the chassis, which I confirmed was not caused by me. Upon reflection, it might have been caused by hotel parking staff, but there was no way to verify this. The company demanded compensation of 150 JD, about 1500 RMB, an exorbitant amount. Their attitude was rude and extremely unreasonable.
View moreJune 7, 2024
Destination: Amman
Average
View moreMay 31, 2024
Destination: Amman
Satisfied
View moreMay 13, 2024
Destination: Amman
I booked 4WD Japanese SUV, but only left 2WD Chinese SUV...
View moreMay 10, 2024
Destination: Amman
Overall quite satisfied, the pickup and return process was convenient and quick.
View moreApril 21, 2024
Destination: Amman
A staff member met us at the airport exit and drove us to the rental car store. The car collection process was convenient and straightforward. We bought comprehensive insurance, and there were no additional sales pitches or conditions. We quickly set off in our car. The owner even bought us each a cup of coffee from a nearby shop. The car model was the same as the one we reserved. The return process was also very quick. Overall, this is an excellent car rental company.
View moreApril 4, 2024
Destination: Amman
Satisfied
View moreMarch 3, 2024
Destination: Amman
Satisfied, good service attitude, efficient problem-solving.
View moreFebruary 21, 2024
Destination: Amman
Fast and convenient
View moreFebruary 16, 2024
Destination: Amman
Very satisfied. When picking up the car, I took photos using the QEEQAPP, especially of the areas with scratches. When returning the car, the staff inspected it carefully, and after showing them the photos, everything was fine.
View moreFebruary 13, 2024
Destination: Amman
Very good. Got an upgrade to a Corolla Cross midsize SUV. The car was new with only 20,000 kilometers on it. Picked it up and returned it with half a tank of fuel. No additional fee for being 24 years old. Returning the car was quick; they inspected it and refunded the deposit on the spot.
View moreFebruary 1, 2024
Destination: Amman
The service was excellent. After arriving at the airport, I called the shop and someone came to pick me up within minutes, as the shop is very close to the airport. During the car handover, the staff was very professional, explained all the scratches clearly, and even suggested that I take a video. When returning the car, they inspected it on site and refunded the deposit immediately. Afterwards, they even provided a free ride to a nearby hotel. Excellent service!
View moreJanuary 24, 2024
Destination: Aqaba
The order was supposed to have a full tank when picked up and returned, but the tank was empty when I picked up the car. When I returned it, there were still about two bars of fuel left, but no refund for the fuel. The actual pick-up car was a Legend, very new and performed well.
View moreJanuary 12, 2024
Destination: Amman
The staff were very enthusiastic, but they kept pushing insurance on us during the process. Even though we already bought full insurance through the rental company, they still kept trying to sell us more and mentioned various hypothetical consequences.
View moreDecember 30, 2023
Destination: Amman
Provided return instructions during pickup
View moreNovember 25, 2023
Destination: Amman
The best place i rent from, support and help is very good
View moreOctober 6, 2023
Destination: Aqaba
Renting a car in Jordan can be quite tricky. At pickup, the staff carefully inspect and take photos, but during drop-off, they check unexpected areas near the bottom edges of the car. Since I didn't drive off-road and the car has a high ground clearance, it definitely wouldn't have sustained any damage, but without photo evidence, you have to take their word for it. Maybe the inspection is stricter for returning the car to a different location. Also, the car wasn't provided with a full tank; it was 1/4 full at pickup, and they don't reimburse for extra fuel upon return like some domestic rental companies do. It's hard to control the fuel level, and if it's below 1/4 on return, they'll charge for 1/8 of a tank. Lastly, regarding the credit card pre-authorization, it was charged directly instead of being a hold, and I only received the notification in the afternoon even though it was done at 9 AM. Once back in my home country, I'll have to wait 30 days to see any refund, losing out on exchange rate differences.
View moreAugust 20, 2023
Destination: Aqaba
The attitude at this location was mediocre, and the car they provided was in terrible condition. It took two attempts to start the engine. We walked to exchange some money and when we returned, the car wouldn't start. We immediately contacted the store's emergency number but no one answered. We then contacted the international rental car customer service, who failed to reach the store, and advised us to call the police! Fortunately, a helpful security guard at the bank helped us get in touch with the store's staff. The staff member said they would come right away, but we waited for two hours at their doorstep! When they finally arrived, they insisted that we had left the car lights on, but the car hadn't moved an inch! After much negotiation, they agreed to give us a car the next day at 9 AM, which interfered with our plans for the second day of our trip. Our plans for the first day were completely ruined! After further discussions, they eventually agreed to let us take a better car that was parked at the store's entrance. The car that was scheduled for 7:30 AM wasn't handed over to us until 9:30 AM. This was a horrible experience and left us with unpleasant memories of our trip!
View moreJune 30, 2022
Destination: Amman
Thank you avaise
View moreJune 30, 2022
Destination: Amman
Nice
View moreJune 30, 2022
Destination: Amman
They are the best
View moreApril 29, 2022
Destination: Amman
Please Mr. Abdullah, if you’re gonna be late at least let me know. I’ve contacted you on what’s app and no response. I really thought for like 10 minutes I was being scammed ! Thanks anyways
View more