The attitude at this location was mediocre, and the car they provided was in terrible condition. It took two attempts to start the engine. We walked to exchange some money and when we returned, the car wouldn't start. We immediately contacted the store's emergency number but no one answered. We then contacted the international rental car customer service, who failed to reach the store, and advised us to call the police! Fortunately, a helpful security guard at the bank helped us get in touch with the store's staff. The staff member said they would come right away, but we waited for two hours at their doorstep! When they finally arrived, they insisted that we had left the car lights on, but the car hadn't moved an inch! After much negotiation, they agreed to give us a car the next day at 9 AM, which interfered with our plans for the second day of our trip. Our plans for the first day were completely ruined! After further discussions, they eventually agreed to let us take a better car that was parked at the store's entrance. The car that was scheduled for 7:30 AM wasn't handed over to us until 9:30 AM. This was a horrible experience and left us with unpleasant memories of our trip!
When returning the car, an employee came to handle it, but they didn't confirm my identity. After inspecting the car, there was no paperwork signed, which felt unreliable.
Firstly, the car pickup location in Amman was different from the one listed on the rental website. Additionally, the email from the car rental company provided a new address, but upon arrival, we couldn't find it as the rental office had moved roughly 500 meters from the original address. Annoyingly, no one answered the phone at the office. We had to find it ourselves, wandering around for quite some time and eventually asking locals for directions. The car pickup process was not smooth either. The fuel tank was empty with the warning light on, and when we asked the staff, they said we had to fill it up ourselves. There was no contract stipulating a full tank at pickup. When we contacted rental customer service, they could only advise us to communicate with the staff, so we had to fill up the tank ourselves. The car was very old and had numerous marks noted on the inspection report. There were no onboard tools or emergency markers, and they had to take them from another car. The car return location was different from the one on the website, and we had to ask a nearby Hertz car rental office for directions. Since the car was not picked up with a full tank, we returned it with less than half a tank, costing us at least 150 yuan in fuel money, which the rental company wouldn't reimburse.
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