The overall service was acceptable. However, four days of car rental plus full insurance cost 1028 RMB, and I ended up with two fines totaling 700 RMB. One fine was 200 RMB for speeding, which I accept since there was electronic monitoring evidence. The other fine was 500 RMB for using my phone, but there was no photographic evidence provided.
The staff was a bit impatient when I couldn't understand what they were saying, but everything else was pretty good. The car didn't have a remote door lock, which was inconvenient. The headlights were quite dim, so it's better to avoid driving at night.
1. Very professional, explained how to use the car and introduced the rental policies; 2. Very flexible, my pickup and return times were adjusted smoothly due to a flight delay; 3. No extra charges, no hidden fees.
The service was excellent. After arriving at the airport, I called the shop and someone came to pick me up within minutes, as the shop is very close to the airport. During the car handover, the staff was very professional, explained all the scratches clearly, and even suggested that I take a video. When returning the car, they inspected it on site and refunded the deposit immediately. Afterwards, they even provided a free ride to a nearby hotel. Excellent service!
The best place i rent from, support and help is very good
About QEEQ:10.0/10
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