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Last updated on: December 20, 2024
13Rental Locations
10Airport Locations
Map View of Car Rental Locations in Rotorua
Hertz
9.3/10
Europcar
8.2/10
AVIS
8.3/10
Budget
8.9/10
Thrifty
7.5/10
Reviewed: June 23, 2024
The trunk of the Mitsubishi is much larger than the CX-5, making the journey more comfortable for passengers. The pickup service was not satisfactory; there was no explanation during the pickup, they just told us where the car was parked and were in a hurry to leave without any enthusiasm from the staff.
Reviewed: January 7, 2020
No staff present, picked up the car directly upon arrival.
Reviewed: October 30, 2018
There were very few people, I was the only one at the store, so I got the car quickly. The vehicle was very clean and new.
Reviewed: April 15, 2017
Overall good. Issues: No one was at the pick-up location when we arrived. Called and had to wait half an hour. GPS didn't have Chinese voice, had to replace it the next day.
Reviewed: November 7, 2016
The only issue is that the location is a bit hard to find, but everything else was great and service was good
Reviewed: January 6, 2024
The car I had was a different and bigger model than I expected. It was very comfortable and roomy.
Reviewed: January 5, 2024
Excellent service, they even gave us a free upgrade.
Reviewed: October 25, 2018
There was only one staff member, but the service attitude was great and the guidance provided was very helpful.
Reviewed: January 10, 2018
The contract details with Avis were not as clear as with Hertz, and the on-site charges were higher than the online rates. In New Zealand, we used Hertz on the South Island and Avis on the North Island, and Hertz was definitely better.
Reviewed: October 8, 2016
They discriminate against Chinese tourists, serving foreigners first and have hidden charges.
Reviewed: January 29, 2020
Staff was really helpful. Everything was smooth except the address of drop off location mentioned on the card was changed to other location which took 15 mins more for us at the time of drop off but overall a great experience
Reviewed: April 12, 2018
Only one staff member but responsible for customers of two companies (AVIS and BUDGET).
Reviewed: November 30, 2019
Excellent customer service on pick up at Rotorua and return at Auckland Airport.
Reviewed: April 28, 2019
Car didn’t used very little petrol, so that was great. Our car didn’t have a lot of power though, so it was a bit hard to get up the mountain. Very good renting experience, would recommend thrifty.
