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Last updated on: April 11, 2025
18Rental Locations
11Airport Locations
Map View of Car Rental Locations in Johor Bahru
ASIA CAR
8.6/10
AVIS
9.4/10
Europcar
8.4/10
SURIA
8.8/10
Cs1318
8.5/10
Keddy by Europcar
8.2/10
Hertz
9.4/10
PARADISE
8.2/10
Hawk
7.2/10
INSAS PACIFIC
4.0/10
MAYFLOWER
9.0/10
Reviewed: March 25, 2025
The staff at Johor Bahru's car rental company were warm and attentive, addressing customers' urgent needs. I originally rented the car through Ctrip, but it was never confirmed. It claimed to confirm within 12 hours, but even after 24 hours, there was no confirmation. If I canceled the order, I would have to bear the loss. I will never choose Ctrip for car rentals again.
Reviewed: February 11, 2025
The rental company mainly uses English, but translation is convenient, and the vehicle condition is good! Malaysian domestic models, quite nice.
Reviewed: December 28, 2024
The booking was for a 2023 Proton Persona, but we were given an old Nissan Sunny with approximately 120,000 km on it. The front windshield had multiple cracks. We requested a replacement and were offered a Proton with a 1.2L engine, with the explanation that no other cars were available. They even claimed it was an 'upgrade.' Ultimately, we had no choice but to take it. During driving, we felt the car lacked power, and the features were very basic—only a reversing sensor, no camera. It also consumed more fuel than expected. As most of our journey was on highways, we found the fuel consumption high—roughly averaging 10L/100km (though this might not be entirely accurate as we didn’t keep detailed fuel records). Overall, the driving experience was very poor. Additionally, the pickup location was not the actual rental store. It mentioned in the pickup instructions that it was a branch, but this information was not clear. We first arrived at the main rental store by taxi, only to be redirected by our taxi driver to the actual pickup location after contacting them. Lastly, they claimed to provide Chinese-language service, but there was none in reality.
Reviewed: February 2, 2025
All good in general. I hope i can get back my deposit sooner than a month
Reviewed: December 23, 2024
A major rental company, confirmed in advance that the car accommodates 6 people.
Reviewed: October 30, 2024
Counter staff was reasonably helpful and polite. Despite my reservations, the car was good and clean.
Reviewed: November 25, 2019
Car was brand new just driven couple of thousand km’s. I really enjoyed driving the car. Europe car has very tedious T&C’s which annoyed me quite a bit. Other than that I had very good first experience renting a car with them.
Reviewed: November 19, 2019
Booked a sedan car ended up with hatchback car, as I will need to carry some furniture stuff with the sedan I booked.
Reviewed: September 23, 2024
When the vehicle was towed away for illegal parking, the rental company blatantly stated that any issues should be handled by the user, and the company would absolutely not engage with government agencies. As a user, I understand that I must bear the financial consequences of illegal parking, but I, as a foreigner, cannot be more familiar with the procedures and government offices than the local rental company. The rental company, besides collecting fees, has an obligation to assist foreign users in resolving issues with government agencies. However, they left me completely to fend for myself, showing no concern for the user's situation, nor for the company's reputation or the safety of its assets. As a long-time customer, I was not required to pay a deposit. If the rental company can shamelessly take money without providing service, there's no reason for me, as the paying customer, to show more integrity than the rental company. I could have easily walked away without incurring any costs and simply rented from another provider. During the back-and-forth between the government staff and the rental company's staff, it became evident to anyone with some life experience that the required qualification documents demanded by the government could not be provided by the rental company. This bottleneck in the car collection process, tied to proving the company's operational qualifications, explains why their staff openly admitted over the phone that they take money without resolving issues. It also explains why their prices are significantly lower than legitimate rental services at Johor Bahru Airport.
Reviewed: July 25, 2024
The service attitude was excellent. Very efficient.
Reviewed: February 16, 2024
The service cooperation is acceptable, and they accommodated changes to the pickup and drop-off locations. However, the vehicle was very old and neither the USB nor Bluetooth worked.
Reviewed: August 9, 2023
They try to sell insurance when picking up the car, even after clearly being informed that insurance was already purchased in China, and they still waste time promoting it.
Reviewed: October 15, 2019
quick and no-fuss pick-up and drop off for the car. the staff was very straightforward and showed all visible scratches and dents on the vehicle body, demonstrated all functions are working properly, like the signal lights.
Reviewed: September 17, 2019
Keddy by Europcar provided good condition car at affordable price. I would recommend other people to book from them. However, considering a lot of people need to pick up the car in the Jb city, the management should consider setting up a car pick point in Jb city.
Reviewed: February 20, 2024
The pickup process was fast and the staff were very friendly. It was the Chinese New Year holiday, and they provided overtime service.
Reviewed: January 30, 2020
The Car was in a very good condition. Hertz service was simply superb and their staff were quite prompt in their service. At the time of dropping, we noticed some issue with the fuel level indicator. They politely accepted my complain and within one day confirmed the issue from their side and did not charge any additional charges. I would like to specially thank Ms. Fitri who followed up on this and responded promptly. I will recommend Hertz, especially for their service and kind staff.
Reviewed: July 15, 2019
The lady we dealt with at Senai airport on both collection & drop-off was excellent. A great ambassador for Hertz - I believe her name is: Aqilah Fasyhah Binti Tumin. Based on our experience with her; we'd use Hertz again.
Reviewed: July 25, 2016
Great, the vehicle was in excellent condition and relatively new.
Reviewed: August 3, 2020
1. No body attend the counter when arrived. 3 contact phones displayed on counter but hard to get through. Waited more than 30 mins for 1 attendant to show up and serve 2. Car key with low battery. Should ensure good condition before handed over to customer. This created few inconveniences ( eg need to press multiple times for a possible car being locked) during the trip.
Reviewed: February 26, 2020
The whole experience is great. We paid rm280 for 4 days, which is a real bargain. The car is clean and the engine is smooth. The personnel at the counter was very helpful. Overall, we give it 5 star.
Reviewed: January 8, 2020
A lot of scratches on the car. Probably by the previous renter. One of the cheapest car rental company. Very recommended for some one visiting to the city for a couple of days. Overall is good.
Reviewed: January 2, 2020
Appointment for pick up the vehicle was at 9am, but the counter staff only arrived at 9.20am.
Reviewed: December 2, 2019
Had tyre punctual on our last day rental travelling back to jb from kl. Text for emergency assistance. Lucky nearby found a workshop, and told the spare tyre is different size, cannot use. Text emergency assistance and was kept blaming is our fault to damage tyre and offer ZERO solution.
Reviewed: August 13, 2019
The whole pick up process is slow. I was wondering if they can speed up the process by requesting for details online first and cut down on manual paperwork. Be prepared to wait at least 30 minutes for the whole paperwork to be completed. We chosen the option for car seat for our little girl at 3 years old. They did not want to install the car seat and expect the customer to install themselves. I am not the owner of the car seat and hence this again slows down the process of collecting the car of trying to figure out how the car seat works. The car seat looks old too and don't look clean. I opted for Nissan Almera but got a Proton Persona which they mention as equivalent. So do beware if you are expecting an imported car but got a local car. Nissan is surely more stable and comfortable to me.
Reviewed: May 2, 2019
Arrived early and the staff was very helpful in arranging the pick up. An upgrade was provided since the car booked was not available. Very satisfy with the company.
Reviewed: December 27, 2018
The car given was not what I have paid for due to availability. I was given a cheaper alternative and the car was very old.
Reviewed: February 24, 2019
The rental company's phone line was completely unreachable, both at the pick-up and drop-off locations. On top of that, we rented two cars but were missing one, and they expected us to find a way to the city to pick it up. Do you think that's fair?
Reviewed: February 24, 2019
When we arrived at the rental company, they were missing a car for us and handled our situation with a very negative attitude. It took us several hours as we had to call customer service, and we still had to find another car to take us to the hotel. Also, prior calls to confirm were completely unresponsive.
Reviewed: July 11, 2017
There was no one at the counter when returning the car, and no contact number was provided. Waited for a long time and was about to leave to catch a flight when I encountered a staff member. The return process was quite simple in the end, but I almost missed my flight.
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