The service was good, with shuttle services to the Johor Bahru border checkpoint. Although my English isn't great, communication went smoothly. The staff proactively recommended renting an ETC card, which requires self-recharging, and the remaining balance is non-refundable. Spending RM100 on a trip to Kuala Lumpur was sufficient, and recharging is convenient as it can be done at gas stations and service areas. Many parking lots also accept ETC. Having an international VISA credit card as a backup makes things even easier. The speed limit in Malaysia is 110 km/h, but most people drive faster, usually around 120-130 km/h. Motorbikes often go even faster than cars. I didn't notice any speed cameras; it seems people rely on self-discipline. The only downside was that the car felt somewhat old, but overall, it was a pleasant car rental experience.
The staff at Johor Bahru's car rental company were warm and attentive, addressing customers' urgent needs. I originally rented the car through Ctrip, but it was never confirmed. It claimed to confirm within 12 hours, but even after 24 hours, there was no confirmation. If I canceled the order, I would have to bear the loss. I will never choose Ctrip for car rentals again.
First, since we opted for Chinese service, everyone from contact personnel to pick-up and drop-off staff should speak Chinese. It doesn't need to be very fluent, just clear enough to understand. Otherwise, communication can be difficult. Second, add the customer's WeChat before pick-up and establish contact there, making future communication more convenient.
The booking was for a 2023 Proton Persona, but we were given an old Nissan Sunny with approximately 120,000 km on it. The front windshield had multiple cracks. We requested a replacement and were offered a Proton with a 1.2L engine, with the explanation that no other cars were available. They even claimed it was an 'upgrade.' Ultimately, we had no choice but to take it. During driving, we felt the car lacked power, and the features were very basic—only a reversing sensor, no camera. It also consumed more fuel than expected. As most of our journey was on highways, we found the fuel consumption high—roughly averaging 10L/100km (though this might not be entirely accurate as we didn’t keep detailed fuel records). Overall, the driving experience was very poor. Additionally, the pickup location was not the actual rental store. It mentioned in the pickup instructions that it was a branch, but this information was not clear. We first arrived at the main rental store by taxi, only to be redirected by our taxi driver to the actual pickup location after contacting them. Lastly, they claimed to provide Chinese-language service, but there was none in reality.
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