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Last updated on: April 10, 2025
154Rental Locations
71Airport Locations
Map View of Car Rental Locations in Dubai
Hertz
8.9/10
ACC
9.4/10
Alamo
8.3/10
Budget
8.3/10
Thrifty
8.3/10
One by one
9.0/10
Autostrad
7.7/10
AVIS
7.5/10
National
8.2/10
Shouqizuche
8.1/10
Quicklease
6.3/10
Dollar
8.6/10
Quick Drive
7.7/10
KTC
9.8/10
Europcar
8.2/10
U-SAVE
9.2/10
SURPRICE RENT A CAR
3.0/10
DRIVUS
7.3/10
AMEX
3.9/10
ADDCAR RENTAL
9.3/10
Keddy by Europcar
8.4/10
ACE
8.0/10
FAST RENT A CAR
7.1/10
GREEN MOTION
7.4/10
DEMACIA RENT A CAR
8.6/10
Edel & Stark Luxury Cars
8.0/10
PAYLESS
6.7/10
Firefly
9.0/10
Interrent
8.2/10
CARGETS
4.0/10
Target Rent a Car
10.0/10
Enterprise
8.7/10
Autounion
2.0/10
ACE Rental Cars
4.0/10
Reviewed: April 7, 2025
Very good, probably because it wasn't a holiday. There was no queue and the process went smoothly. Bought insurance in the store at a relatively low price, and the vehicle was upgraded to a Toyota CH-R hybrid. Easy to drive and fuel-efficient. No need to clean the car when returning it (it was fairly clean). Really like Hertz!
Reviewed: March 5, 2025
Satisfied, smooth pick-up and drop-off, no extra sales pitches.
Reviewed: March 29, 2025
1. ACC car rental company is not located inside Dubai Airport; both pick-up and drop-off require around a 15-minute wait. The store is approximately 2km away from the airport. 2. They deliver the car to the terminal pickup area, but the rental company requires customers to pay the airport parking fee, about 30 Dirhams. This is the first time I've encountered this situation after renting cars multiple times at Dubai Airport. 3. The drop-off is in a nearby street, and it's impossible to see where the store is located—perhaps I truly couldn't find it. I recommend Zuzuche verify this matter. Someone will drive you to the terminal, but I have slight social anxiety and am uncomfortable engaging with people like this. 4. Although the car I initially chose was accurately provided, its condition was a bit old, and the first day driving it, the dashboard showed a wrench icon indicating maintenance. When I reported this to the rental company, their response was: to wait until the car is returned to conduct repairs... It is indeed quite cheap, and the staff is relatively polite. However, it's a typical business strategy targeting fellow countrymen. From now on, I definitely won't support such businesses anymore unless there are genuine improvements and truthful practices. Please avoid vague strategies.
Reviewed: April 3, 2025
The pick-up and drop-off process was quick and convenient, and the vehicle was upgraded from a subcompact car to a compact SUV.
Reviewed: March 15, 2025
I booked a Ford Fusion but was given a JAC of unknown model. Strongly suspect it’s a bait-and-switch.
Reviewed: February 18, 2025
Satisfied overall, but it would be better if the processing time could be shorter.
Reviewed: March 12, 2025
Overall satisfied, but the post-return inspection was a bit too strict. They found a small dent caused by a stone and required me to pay for repairs. It's really frustrating.
Reviewed: February 16, 2025
The worst car booking process in Dubai. The staff are not cooperative.
Reviewed: February 18, 2025
Average, the staff's English accent was hard to understand.
Reviewed: February 11, 2025
Communication was not smooth, and they seemed dismissive when answering questions.
Reviewed: March 19, 2025
Very good, renting a domestic car abroad feels very comforting.
Reviewed: March 16, 2025
The overall service was great, especially thanks to Jay.
Reviewed: March 12, 2025
Very good, communicated with Jay in advance and got a car in excellent condition.
Reviewed: March 4, 2025
Very satisfied with the trip to Dubai, the car pickup and return process was very convenient.
Reviewed: March 25, 2025
The staff at this store does not consider customer needs at all. For the second renewal, I still had to go to the location in person. Moreover, they are very unprofessional. I booked again, but they refused to change the car. They also charged additional fees. Most of the vehicles are old models without screens. Please think carefully before renting.
Reviewed: February 28, 2025
The process of vehicle inspection and pickup is quite efficient, with no hidden charges.
Reviewed: October 25, 2022
Autostred hae charged 50% me additional money without any explanation
Reviewed: September 12, 2022
Pick and drop off could be more quicker compared to other providers on site. But staff were very friendly and accommodative.
Reviewed: March 9, 2025
The overall car rental experience was okay, but the pickup process was a bit slow. The vehicle's condition was average, and the maximum speed seemed to be capped at 120 km/h, as the display showed warnings for higher speeds.
Reviewed: May 1, 2024
The service attitude is acceptable, but everything is way too slow.
Reviewed: February 22, 2024
The car model was not satisfactory. It felt like the delivered car was not of the same class as the booked one, giving me a slight feeling of being deceived.
Reviewed: March 12, 2025
The whole process was really quick. I asked them specifically for Ford Explorer because I wanted to check that car and they had one available so overall great experience I only had the rental for less than 24 hours.
Reviewed: February 14, 2025
The management is somewhat chaotic and there are too many people.
Reviewed: February 10, 2025
Quite satisfied. There was no waiting in line when I arrived, and the service was great. They even gave me tips on how to save on airport parking fees.
Reviewed: January 2, 2025
You need to adjust to the efficiency of Arabic staff.
Reviewed: March 7, 2025
The service was fine, but after returning home, charges kept appearing on my credit card every few days without any explanation, and no emails were sent to clarify. It's been half a month already. They had previously sent a bill, and all parking fees, tolls, and fines were already deducted. Despite this, I'm still being charged 52 AED one day and 10 AED another day—it’s extremely frustrating. Other aspects were fine, but this frequent unexplained billing is really annoying. I have to spend a lot of time communicating with them over a couple hundred AED.
Reviewed: January 21, 2025
Although the car was of the same class, the model was different and the performance was poor.
Reviewed: March 3, 2025
Difficult to contact; the WeChat account is managed by headquarters and cannot promptly communicate with the pickup location. The deposit is refunded a month after being credited, causing a loss in interest.
Reviewed: February 24, 2025
The service was quite good. Picked up and returned the car at the store, and there was a dedicated driver transferring to the airport. The vehicle inspection was professional and efficient. Great value for money—highly recommended.
Reviewed: February 24, 2025
The rental company did not receive the car booking, and the coordination process took quite a long time.
Reviewed: February 23, 2025
The service at the car rental counter, provided by an Indian staff member, took an extraordinarily long time overall. I waited for 20 minutes just to rent the car, and the staff member displayed a poor attitude, using sarcastic tones in English. Additionally, when making the payment, they asked me to pay the rental fee again. Only after double-checking the charges did I discover the duplicate payment. If I hadn't checked carefully, I might have paid this additional charge along with the insurance fee and deposit. Does this company treat every customer this way, just betting that not everyone will scrutinize the charges? This approach is particularly dishonest toward people who are not fluent in English or those who tend to be careless. When returning the car, even though I had confirmed my arrival time in advance, I still had to wait for 30 minutes at the counter for a driver to inspect the vehicle. I repeatedly mentioned that I had a flight to catch, but no urgency was shown. There was another foreign woman in a similar situation—also waiting for half an hour. Every time we asked the staff for updates, they would tell us to wait another five minutes. Those 'five minutes' accumulated into 30 minutes of waiting. Overall, I do not recommend this rental company. I’ve rented cars three times in Dubai and four times in Saudi Arabia, and this was by far the worst service experience.
Reviewed: February 27, 2025
The service staff was very nice. The process of checking documents and confirming the order took a bit long, around 20 minutes.
Reviewed: November 3, 2024
It's alright, but you need to wait in line for a while.
Reviewed: November 3, 2024
No service, no counter, and the staff response is extremely slow. Upon arrival, you need to contact the staff, follow their instructions to pick up the car in the parking lot, and bear the expensive airport parking fees yourself. When returning the car, you must provide an exact time for drop-off. The staff's response is extremely slow—I mentioned one day in advance that I wanted to return the car two hours earlier, but they didn't reply. On the day of return, I waited at the airport for an hour, and the airport parking fee they wanted me to cover was very expensive after exceeding 30 minutes. Due to their issues, I said I wouldn't pay, but they insisted on deducting from my credit card. Let's see how this will be resolved later. Worst experience, hands down.
Reviewed: February 20, 2025
Very convenient, and any issues are promptly addressed in the group.
Reviewed: February 4, 2025
The car rental experience this time was excellent. The car was brand new with only 800 kilometers on it, and they provided door-to-door delivery and pickup services, which was very convenient.
Reviewed: January 6, 2025
The staff who picked us up at the airport was very handsome, friendly, and patient, answering all our questions.
Reviewed: December 28, 2024
The owner delivered the car to the airport with no hidden charges, safe and convenient.
Reviewed: February 18, 2025
Our first experience with driving abroad was quite good. We followed the advice and bought full insurance. For our group of 4 adults and 2 children, we booked a 7-seater Kia Carnival, and the actual vehicle provided was exactly the same—brand new. Most parking lots in Dubai are free; we didn't pay any parking fees. To be cautious, I double-checked each time to confirm it was free. The toll fees were very cheap. We traveled from Dubai to Palm Jumeirah, then to BAB, Abu Dhabi, and Anantara, and finally back to Dubai, with a total toll cost of only 15.75 AED. The deposit was refunded after about three weeks.
Reviewed: February 13, 2025
It took over an hour to pick up the car, the service efficiency was too low. They were much more meticulous during the return process than during the pickup. Are they trying to charge extra?
Reviewed: February 3, 2025
The pickup and drop-off process was very smooth.
Reviewed: February 14, 2025
Very satisfied this time, no excessive charges.
Reviewed: February 7, 2025
Overall good. Initially, the car provided was not the one we reserved, but it was arranged the next day and we got the reserved model.
Reviewed: January 19, 2025
Very satisfied, especially Mr. Abdul Mehmood. Excellent service, kudos!
Reviewed: January 24, 2025
Do not rent from this company! Absolutely terrible! I booked a car and arrived at the airport, but there were no cars available! No one responded in the end! Waited for over 2 hours!
Reviewed: December 12, 2024
On the second-to-last day of the car rental, I mentioned extending for two more days. Without any communication, they charged an additional 2,500 dirhams as a deposit. After canceling, no one followed up on refunding the deposit.
Reviewed: January 8, 2025
It's okay, but communication with the store was not very convenient as I couldn't use WhatsApp. However, the customer service was decent.
Reviewed: January 6, 2025
This car rental experience in Dubai was the biggest disappointment of the entire trip, and by far the most bizarre and terrible incident I've encountered in over a decade of renting cars abroad. Here's a brief summary of the whole ordeal:
Two days before picking up the car, we confirmed the pickup time and location with the rental company's customer service. However, on the day of the scheduled pickup, the driver was extremely late. While we were waiting endlessly and questioned the customer service, they kept stalling with various excuses, from 'he'll be there in 10 minutes' to '20 minutes' to 'he's on the way,' and finally, the driver arrived two hours late with no sense of remorse. To make matters worse, the car's fuel tank was nearly empty upon handover. This massive delay completely disrupted our schedule for the day, and as a result, the tickets we had purchased in advance were wasted.
We thought this unpleasant pickup experience was the end of the trouble, but the drop-off process turned out to be even worse! Again trusting the customer service, we agreed on a time and location for returning the car, and they promised the driver would be punctual. However, when the time came, no one showed up. Attempts to contact customer service failed as they became unreachable! It was already late at night, and after waiting two hours in vain, we left a message and went to sleep. Upon waking up, we found there was still no response from them! Eventually, we managed to track down their office personnel by any means possible. The staff on that end told us to drive the car to their office ourselves, saying it's 'just 5 minutes away,' but the location they gave us turned out to be a 30-minute drive! Barely containing our frustration, we drove to return the car, only to find that the address they sent us was also incorrect! We ended up using the internet to search for the car rental company name and finally located their office to return the vehicle. Throughout this entire debacle, the rental company never once apologized—not even once!
Based on this experience, here's a summary of the key issues:
Issue #1: The staff has no concept of time and frequently lies.
Issue #2: Poor internal communication with inconsistent information. This rental company assigned three separate parties to communicate with us—customer service listed in the booking, the delivery driver, and their so-called operations team. However, these three parties had zero coordination, leaving us with conflicting information, unsure of whom to believe. Person A would say, '10 minutes,' Person B would claim they couldn’t locate the address, and Person C would say Person A was lying but didn’t know when the driver would arrive either. Are these three even from the same company?
Issue #3: The rental company is clueless about their own dispatch information. On the pickup day, when we asked for basic details like the car's license plate, model, or color to help us locate it more easily, the customer service simply replied, 'You'll see it when it gets there.' Is this supposed to be a valid response? Are your customer service reps completely disconnected from the booking system?
In short, avoid DRIVUS at all costs unless they undergo a significant transformation. Otherwise, spare other travelers this nightmare.
Reviewed: November 3, 2024
Perfect as usual - Professional behavior and friendly staff
Reviewed: January 5, 2025
I booked a Camry but was given an MG; they are not even in the same category. The tire pressure warning light was constantly on. Could not reach anyone when returning the car.
Reviewed: October 17, 2024
Had to wait for a long time, and they didn't pick us up at the airport as agreed. It took an extra hour and a half to get the car, leaving us completely exhausted. A 3000 deposit was held, and I'm not sure if it will be deducted.
Reviewed: October 8, 2024
The customer service was unreachable and unreliable. The staff, who appeared to be of Indian origin, made us wait for 2 hours at the airport. They charged a 50 AED cleaning fee for some sand on the floor mats, provided the car with only half a tank of fuel, and the tire pressure warning light was on.
Reviewed: October 7, 2024
This company is terrible, and this is not a malicious comment—just an honest assessment. That said, I acknowledge it’s partly because I went for the cheapest option, so I accept the problems as mine, but let me explain what happened. ① The efficiency is extremely low. It took two hours to pick up the car, and my family was exhausted. They only started preparing the paperwork after we arrived, and it seemed like the documents weren’t even processed on-site—they were faxed in from somewhere else. One family waited at the airport for 40 minutes for their shuttle, which was even worse. ② The car model didn’t match what I booked, and the price difference wasn’t refunded despite contacting the platform. I rented a Kia MPV but was given a compact SUV, which even had engine issues. ③ For all practical purposes, it’s like forced one-way rental. When I booked, I opted to return the car at Dubai Mall, but when I picked up the car, they claimed this was my own selection mistake. However, there was no such address, and they gave me an alternative location in the city, which turned out to be more like the suburbs—not much better than returning it to the airport.
Reviewed: December 30, 2024
Satisfied with the convenience of using the car.
Reviewed: September 26, 2024
Great store with very friendly staff, but the store location was incorrect.
Reviewed: April 22, 2024
The staff was very nice but just found and extra charge for $544.60 om my Credit Card
Reviewed: February 21, 2024
The customer service is excellent, the staff carefully inspected the car and even helped with loading luggage.
Reviewed: February 18, 2025
No, Not At All. I booked a VW Polo, thy never had them. They are misleading customers, which is very bad.
Reviewed: December 1, 2024
Hilfreiches Personal, das Auto hatte leichte bebrauchsspuren, war aber ok
Reviewed: May 9, 2024
Be very careful, this company looks for reasons to charge you extra when you return the car. Never sign a blank inspection form.
Reviewed: January 5, 2024
Change instructions on pick up to call Green motion on arrival. The booking agent QEEQ instructions were incorrect, a representative was not awaiting with a board with my name. this is why it took 30 min when I arrived, otherwise service was excellent.
Reviewed: January 28, 2020
The car pickup was fairly smooth, and there were no major issues with the car. The main problem was that we returned the car half an hour later than agreed, which made us very anxious as we were rushing to catch a flight. Additionally, there was no clear explanation for the service fee they charged; it felt arbitrary, which left a bad impression.
Reviewed: February 24, 2024
The staff were attentive and patient, with a very good attitude and smooth communication.
Reviewed: February 15, 2024
The car was in terrible condition and unsafe to drive. The solution to our complaint was to charge extra for a replacement. Communication was poor, with hours-long delays in responses via WeChat. Having rented cars abroad for years, this is the first time I've had such a bad experience with a local Chinese car rental company.
Reviewed: January 18, 2020
I waited more time to get the car because they late , The car rental employee was rude .
Reviewed: February 11, 2014
Dubai Airport has 3 terminals, with most international flights arriving at T3. Most car rental companies have counters at T3 and T1, but PAYLESS only has a counter at T1. You need to take the shuttle bus between terminals, which can be inconvenient for those who are not fluent in English or have little experience traveling abroad. T1 is an older terminal with unclear rental car signs. PAYLESS’s counter is the least visible, located at the very end of all car rental counters. The most disappointing thing was that the car pickup point is at A2 in the parking building. All car rental companies have a counter here, but PAYLESS’s counter is always empty, and customers have to call to get service. During my car pickup, there was miscommunication—the staff initially told me to go to the second floor in A2, but later said to go to the right exit lane outside the terminal building. It was very confusing. With my pickup slip in hand, I went to the address marked at A2, but there was no one there. Other companies’ staff kindly told me to call PAYLESS. After three calls and a 25-minute wait, someone finally brought the car from the basement, which they said took time. The car inspection was thorough but they didn’t mention whether the car used gasoline or diesel, and I forgot to ask. The service staff later told me it was likely gasoline. The car manual was thicker than a dictionary and all in English, so I didn’t bother reading it. I took a chance and pumped gasoline. After the handover, I found they didn't give me the parking ticket and had to chase them for it. At the exit, they charged me 15 AED for parking, which should have been covered by the rental company as part of the rental fee, but they insisted. During the return process, I was at T3 for departure, so I unloaded my friends, children, and luggage, and then drove to T1’s A2 area. No one was there. After multiple desperate calls, they kept saying someone would come in various time frames but took 30 minutes. The car inspection guy took his time, examining every part of the car for about 8 minutes before signing the inspection sheet. He didn't give me a copy, so I took a photo with my phone. When I mentioned the 15 AED charge, he cluelessly said it shouldn't be charged and that was it. After confirming multiple times that all return procedures were ok, I rushed to catch the shuttle bus. On a side note, it was raining that day, which is rare in Dubai’s desert climate. I had to stand in the open parking lot in the rain while they slowly inspected the car. This was the most frustrating rental experience of my life. I hope the rare rain in Dubai not only washes the city's glamorous facade but also cleanses their hearts.
Reviewed: May 15, 2016
It's actually the Hertz office at the airport, it took me a long time to find.
Reviewed: March 31, 2019
Car was fine , I really wait a long time ( about 30 min ) until the counter stuff can help me.
Reviewed: March 1, 2019
I waited for a very long time had whole family including young children. The staff were not too informed about the booking. Had better pick up experience from other rental companies in the past.
Reviewed: February 28, 2019
I have to admit that everything was ok from the booking process to the price and the process at the Europcar first counter next to the arrivals which they said that the car should be ready in 15 mins. So we went on to exchange money and get wifi service which took some time. By the time we went to pick up the person told us 30 mins. and after that he went adding until 2 1/2 hrs later we got the car and it was after midnight which I believe it counts as the next day (or at least if you return it after midnight some companies would've charged you a whole day). So that made our experience a not pleasant one.
Reviewed: June 15, 2019
I was hoping that by booking ahead the paperwork would not take as long as I always land in the middle of the night.
Reviewed: June 5, 2019
I have not received my deposit so I cannot comment on that aspect but its still early days. After some flaffling about they found my booking and received car faily quick. Because I arrived at 3am the directions to head to in terminal counter were incorrect as they are stationed in the early hours in car park area with other rental car firms inside Europcar office. All in all pleased with Interrent.
Reviewed: January 8, 2019
We were told someone would meet us to pick up the car, but then they asked us to leave it in the parking lot unattended.
Reviewed: January 4, 2024
No body at the counter for up to 40 min. and then all the customers have to wait without any queue.
Reviewed: March 27, 2024
The car rental experience with Auto Union in Dubai was extremely poor. The app stated that there would be a person holding a sign at the airport for pick-up, but upon arrival, there was no one in sight. When I called the rental company, my first call went unanswered. It wasn't until my second call that I was told someone would come to pick me up. The person who came to pick me up could not speak English clearly and asked me to contact him via WhatsApp. We finally met more than an hour later than the scheduled time. Additionally, besides the 2400 AED deposit, I was charged an extra 640 AED for the car rental, even though I had already prepaid through the app. The fuel tank only had two marks of fuel when I received the car, and I wasn't informed about refueling requirements until I persistently inquired via WhatsApp. Very unprofessional. When it was time to return the car, we had agreed on a time of 8 PM at the airport parking lot, but the person was almost an hour late and also had poor English communication skills. On March 27, I noticed during reimbursement that the rental company had charged an additional 26 AED to my credit card on March 24 without any notice. The charge was under the name Golden Key Rent a Car, which did not match the company name. Terrible experience!
Reviewed: March 11, 2024
Terrible service, they scam the vehicle deposit. Scammers.
Reviewed: February 27, 2024
Do not choose this car rental company. First, we booked a car pick-up at midnight, but they didn't arrive until 3 AM and didn't answer our calls in the meantime. Our whole family helplessly waited at the airport, and we finally completed the procedures after 4 AM. Second, we had already paid the rental fee through the platform, but the rental company forced us to pay again on site or they wouldn't give us the car. It's been over a month, and we haven't been refunded yet. Third, the deposit was supposed to be a pre-authorization hold, but they charged it directly, leading to credit card repayments. They also failed to refund it within the promised time and still haven’t done so. Fourth, they charged us for traffic violations and service fees without providing any receipts. Fifth, the provided vehicle did not match the booked model, and the one we got was cheaper, but they did not refund the price difference.
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