27 Car Rental Brands at Dubai Airport (DXB)

Reviewed: December 20, 2024

No. See comments above.

Reviewed: July 30, 2024

Good. Very patient.

Reviewed: July 24, 2024

The rental process is quite convenient. The store will ask if you want to buy insurance; you can tell them you already purchased it during booking, so there won't be any additional sales pitches.

Reviewed: July 24, 2024

It was okay. Surprisingly, the Accord didn't have automatic headlights. I got fined 900 for not turning on the headlights after leaving the airport at night.

Reviewed: July 20, 2024

Pretty good

Reviewed: December 16, 2024

yes it was satisfied

Reviewed: January 4, 2024

No body at the counter for up to 40 min. and then all the customers have to wait without any queue.

Reviewed: December 9, 2024

Car representative picked us up at arrival hall with a sign and brought us to the car, no waiting time

Reviewed: July 20, 2024

Great rental company

Reviewed: July 14, 2024

Very good, responses were very prompt! Although the actual vehicle delivered was different from the one ordered, it met our needs so it's fine. There were no unexpected charges, and the deposit was returned in about two weeks. You can check for any fines on the Dubai police website.

Reviewed: June 11, 2024

Extremely satisfied.

Reviewed: May 13, 2024

The car delivery service to the airport was excellent and saved us time. We arrived late, but the staff was very patient in explaining everything to us.

Reviewed: December 1, 2024

Hilfreiches Personal, das Auto hatte leichte bebrauchsspuren, war aber ok

Reviewed: November 13, 2024

QUICK CONFIRMATION. MET EXPECTATION

Reviewed: August 25, 2024

Good service, new cars, efficient staff

Reviewed: July 28, 2024

Overall very good, and the car was in great condition.

Reviewed: July 6, 2024

Not good, overcharges

Reviewed: July 3, 2024

Satisfied

Reviewed: September 9, 2024

Excellent service, proactive and efficient. Could be more flexible on delivery location.

Reviewed: July 27, 2024

Satisfied

Reviewed: August 19, 2024

Everything is beautiful and the technical support is great.

Reviewed: August 3, 2024

Their rental system is strange and I have never tried it before, as the car is operated using a tracking card and there are fees on it when the car is delivered, and the experience will not be repeated.

Reviewed: July 26, 2024

The staff were very friendly and patient

Reviewed: July 22, 2024

The car pickup process was quite slow, taking at least 40 minutes for paperwork. Returning the car was faster. They switched my car to a JAC S3; I'm not sure which model is better. Paid 52.5 AED for parking fees. Refunds take a month and I'm unsure if there will be further charges.

Reviewed: July 20, 2024

It's okay.

Reviewed: November 21, 2022

Car did not have Android Auto/Car Play

Reviewed: October 25, 2022

Autostred hae charged 50% me additional money without any explanation

Reviewed: October 18, 2022

I waited a long time to get the car

Reviewed: September 12, 2022

Pick and drop off could be more quicker compared to other providers on site. But staff were very friendly and accommodative.

Reviewed: July 31, 2024

Avoid Budget when renting a car in Dubai and Abu Dhabi!!!

Reviewed: July 31, 2024

Avoid Budget car rental in Dubai and Abu Dhabi!!!

Reviewed: June 17, 2024

I reserved a Camry but was given an entry-level Teana without Carplay or a backup camera, which is unacceptable.

Reviewed: May 6, 2024

The booking process was very smooth and straightforward.

Reviewed: March 1, 2024

Good service

Reviewed: July 27, 2024

Extremely satisfied

Reviewed: July 6, 2024

Very satisfied

Reviewed: March 24, 2024

Very satisfied

Reviewed: January 22, 2024

Very satisfied, will choose them again next time.

Reviewed: June 28, 2023

The overall condition of the car was terrible. The bearings shook every time we went over a speed bump. There was a noticeable odor when we got in the car, and the trunk was filled with other people's personal belongings like shoes, construction hats, and clothes.

Reviewed: July 21, 2024

Very satisfied

Reviewed: February 21, 2024

The customer service is excellent, the staff carefully inspected the car and even helped with loading luggage.

Reviewed: September 14, 2023

It's okay.

Reviewed: February 22, 2019

I would like to really thank the excellent staff at Keddycar(Europecar), especially Mr Tinu, who went out the way to help us. Very professional and good team.

Reviewed: January 17, 2019

Average service

Reviewed: July 20, 2024

Pretty good, I often self-drive, and you can pick up the car at T3.

Reviewed: July 16, 2024

Quite satisfactory

Reviewed: June 14, 2024

Good

Reviewed: April 29, 2024

Not bad

Reviewed: March 24, 2024

Very satisfied

Reviewed: July 12, 2024

Easy to find

Reviewed: June 2, 2024

Overall good. They gave us a three-door car. Dubai just had heavy rain, and many cars were damaged.

Reviewed: February 13, 2024

Okay

Reviewed: February 12, 2024

Very satisfied

Reviewed: January 18, 2024

Since it was already evening when I arrived, there was no one at the store. I quickly submitted the documents and authorized the deposit with my card. It was done in 10 minutes. Then, as instructed, I went to the parking lot with the receipt to pick up the car. The vehicle was relatively new, from 2023, and had only run for a little over 8,000 km when I got it.

Reviewed: July 6, 2024

A great condition car

Reviewed: June 25, 2024

The reserved car was taken for maintenance, and they upgraded my car for free! Thumbs up

Reviewed: March 23, 2024

Very satisfied

Reviewed: March 19, 2024

Very satisfied

Reviewed: May 12, 2024

Very satisfied

Reviewed: May 9, 2024

Be very careful, this company looks for reasons to charge you extra when you return the car. Never sign a blank inspection form.

Reviewed: February 17, 2024

Great!

Reviewed: January 5, 2024

Change instructions on pick up to call Green motion on arrival. The booking agent QEEQ instructions were incorrect, a representative was not awaiting with a board with my name. this is why it took 30 min when I arrived, otherwise service was excellent.

Reviewed: August 30, 2023

Incorrect location, unexplained charges

Reviewed: April 22, 2024

The staff was very nice but just found and extra charge for $544.60 om my Credit Card

Reviewed: March 27, 2024

The car rental experience with Auto Union in Dubai was extremely poor. The app stated that there would be a person holding a sign at the airport for pick-up, but upon arrival, there was no one in sight. When I called the rental company, my first call went unanswered. It wasn't until my second call that I was told someone would come to pick me up. The person who came to pick me up could not speak English clearly and asked me to contact him via WhatsApp. We finally met more than an hour later than the scheduled time. Additionally, besides the 2400 AED deposit, I was charged an extra 640 AED for the car rental, even though I had already prepaid through the app. The fuel tank only had two marks of fuel when I received the car, and I wasn't informed about refueling requirements until I persistently inquired via WhatsApp. Very unprofessional. When it was time to return the car, we had agreed on a time of 8 PM at the airport parking lot, but the person was almost an hour late and also had poor English communication skills. On March 27, I noticed during reimbursement that the rental company had charged an additional 26 AED to my credit card on March 24 without any notice. The charge was under the name Golden Key Rent a Car, which did not match the company name. Terrible experience!

Reviewed: March 11, 2024

Terrible service, they scam the vehicle deposit. Scammers.

Reviewed: February 27, 2024

Do not choose this car rental company. First, we booked a car pick-up at midnight, but they didn't arrive until 3 AM and didn't answer our calls in the meantime. Our whole family helplessly waited at the airport, and we finally completed the procedures after 4 AM. Second, we had already paid the rental fee through the platform, but the rental company forced us to pay again on site or they wouldn't give us the car. It's been over a month, and we haven't been refunded yet. Third, the deposit was supposed to be a pre-authorization hold, but they charged it directly, leading to credit card repayments. They also failed to refund it within the promised time and still haven’t done so. Fourth, they charged us for traffic violations and service fees without providing any receipts. Fifth, the provided vehicle did not match the booked model, and the one we got was cheaper, but they did not refund the price difference.

Reviewed: March 19, 2024

Satisfied

Reviewed: February 19, 2024

1. I booked a Pajero, but received a Haval instead. The price difference is significant, it's incomprehensible how they classify similar categories. 2. Be cautious, communication is only possible via WhatsApp as phone calls are not answered. This is highly inconvenient. Outside their working hours (8 AM to 10 PM), you can't reach anyone. Shockingly, I had scheduled a car return for 7 AM, agreed to pay the handling fee, yet no one was around. They responded leisurely by 8 AM and still charged a 70 AED booking fee. 3. They are quick to lock the car. I received a fine on the road, which was less than half of the deposit, yet they locked the car without a call. Fortunately, I was at the hotel; what if I were on the road? Just to earn a 50 AED fee, I guess.

Reviewed: January 30, 2024

Very satisfied, a great experience!

Reviewed: December 3, 2023

Really good experience. Very courteous and responsive staff.

Reviewed: November 10, 2023

car booked on qeeq was Hyundai Tucson but car was provided Hyundai Creta, called DRIUS rep to explain to him the difference in size and prices which was showing on qeeq site. unfortunately DRIVUS rep kept saying no they are both same type, size and price. i disagreed with him but i had to accept the car cause i had no choices. then i raised a complain to QEEQ with the incident. still waiting for case to be resolved.

Reviewed: March 16, 2024

Great service, the staff were very nice.

Reviewed: February 29, 2024

Very satisfied

Reviewed: February 24, 2024

The staff were attentive and patient, with a very good attitude and smooth communication.

Reviewed: February 15, 2024

The car was in terrible condition and unsafe to drive. The solution to our complaint was to charge extra for a replacement. Communication was poor, with hours-long delays in responses via WeChat. Having rented cars abroad for years, this is the first time I've had such a bad experience with a local Chinese car rental company.

Reviewed: January 28, 2020

The car pickup was fairly smooth, and there were no major issues with the car. The main problem was that we returned the car half an hour later than agreed, which made us very anxious as we were rushing to catch a flight. Additionally, there was no clear explanation for the service fee they charged; it felt arbitrary, which left a bad impression.

Reviewed: February 22, 2024

The car model was not satisfactory. It felt like the delivered car was not of the same class as the booked one, giving me a slight feeling of being deceived.

Reviewed: February 19, 2024

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

Reviewed: January 11, 2024

Great service with no upselling.

Reviewed: December 29, 2023

Not bad!

Reviewed: November 12, 2023

Overcharging

Reviewed: February 16, 2024

Great service.

Reviewed: June 26, 2023

The car is quite new.

Reviewed: May 30, 2023

Dissatisfied

Reviewed: August 6, 2019

The rental caused a series of fraudulent and illegal issues. I reported the situation five or six days ago, but haven't received any effective feedback! First, I discovered that the deposit should have been a pre-authorization, but it was charged the next day (the car was still under rental). Is this a violation? Second, on the day of the rental, besides charging me the deposit and rental fee, they also asked for a prepaid toll fee. After returning home, I found out the toll charge was for another car! Is this fraud? Third, even after returning home, I received notifications of credit card charges from the car rental company in Dubai. After discussing with my bank, it was confirmed that the car rental company had fraudulently charged my credit card. I immediately contacted the rental platform requesting an investigation. However, five days after reporting the issue to the rental platform, I received another fraudulent charge from the rental company! So far, there has been no effective feedback on these issues!

Reviewed: February 24, 2019

They are represented by Europcar. They overcharged at pickup and promised a refund at drop-off but didn't fulfill it.

Reviewed: January 2, 2024

Good

Reviewed: January 18, 2020

I waited more time to get the car because they late , The car rental employee was rude .

Reviewed: January 2, 2024

Staffs were friendly

Reviewed: December 4, 2023

excellent service, car was clean and easiness to handle at the airport

Reviewed: December 4, 2023

excellent service, car was clean and easiness to handle at the airport

Reviewed: September 1, 2023

Use DOLLAR all the time Very friendly staff and high quality cars

Reviewed: June 17, 2022

So much quicker to hire a car here then in Abu Dhabi

Reviewed: October 14, 2022

I try this company first and last time in my life they blocked heavy amount from my credit card No any damages I remember i made some 2 or 3 mistakes and I received different types of fines from THIRFTY OFFICAL EMAIL 4 days ago I returned the car they still are sending dummy email for fines Not sending any offical letter from UAE police Any evidence not proof on UAE Online system If i asked to Thirfty they asked we have already paid thats why not showing on system Half an hour ago I received email and daily checking UAE Online system their no any complaints Thats is the best way to earn money for this types of company So pls be careful

Reviewed: January 30, 2020

The service attitude is good.

Reviewed: December 3, 2019

Extremely poor service

Reviewed: December 1, 2019

Too much waiting to pick car . They charged extra money which is no mentioned in the email. Can you please my refund 12$ money back.

Reviewed: September 2, 2019

Very convenient and excellent service.

Reviewed: January 4, 2022

Met expectations

Reviewed: February 11, 2014

Dubai Airport has 3 terminals, with most international flights arriving at T3. Most car rental companies have counters at T3 and T1, but PAYLESS only has a counter at T1. You need to take the shuttle bus between terminals, which can be inconvenient for those who are not fluent in English or have little experience traveling abroad. T1 is an older terminal with unclear rental car signs. PAYLESS’s counter is the least visible, located at the very end of all car rental counters. The most disappointing thing was that the car pickup point is at A2 in the parking building. All car rental companies have a counter here, but PAYLESS’s counter is always empty, and customers have to call to get service. During my car pickup, there was miscommunication—the staff initially told me to go to the second floor in A2, but later said to go to the right exit lane outside the terminal building. It was very confusing. With my pickup slip in hand, I went to the address marked at A2, but there was no one there. Other companies’ staff kindly told me to call PAYLESS. After three calls and a 25-minute wait, someone finally brought the car from the basement, which they said took time. The car inspection was thorough but they didn’t mention whether the car used gasoline or diesel, and I forgot to ask. The service staff later told me it was likely gasoline. The car manual was thicker than a dictionary and all in English, so I didn’t bother reading it. I took a chance and pumped gasoline. After the handover, I found they didn't give me the parking ticket and had to chase them for it. At the exit, they charged me 15 AED for parking, which should have been covered by the rental company as part of the rental fee, but they insisted. During the return process, I was at T3 for departure, so I unloaded my friends, children, and luggage, and then drove to T1’s A2 area. No one was there. After multiple desperate calls, they kept saying someone would come in various time frames but took 30 minutes. The car inspection guy took his time, examining every part of the car for about 8 minutes before signing the inspection sheet. He didn't give me a copy, so I took a photo with my phone. When I mentioned the 15 AED charge, he cluelessly said it shouldn't be charged and that was it. After confirming multiple times that all return procedures were ok, I rushed to catch the shuttle bus. On a side note, it was raining that day, which is rare in Dubai’s desert climate. I had to stand in the open parking lot in the rain while they slowly inspected the car. This was the most frustrating rental experience of my life. I hope the rare rain in Dubai not only washes the city's glamorous facade but also cleanses their hearts.

Reviewed: February 19, 2018

Like: Everything was Perfect, it is

Reviewed: May 15, 2016

It's actually the Hertz office at the airport, it took me a long time to find.