9 Car Rental Brands at Cologne-Bonn Airport (CGN)

Reviewed: July 22, 2024

Good

Reviewed: November 1, 2021

Only problem was (but it's hopefuplly being solved) that they have tried to charge extra day, even if the car was returned 5 hours earlier and not later.

Reviewed: June 27, 2020

Great experience. Friedly staff, clean and good car.

Reviewed: January 5, 2020

Always they are my first choice of rental car company because of their cars, staff and prices

Reviewed: September 12, 2019

good

Reviewed: July 16, 2024

Returning the car was very quick. As soon as we arrived, we saw the staff and returned it immediately.

Reviewed: December 29, 2019

Easy to find the car rental location at Cologne airport, staff were nice.

Reviewed: September 23, 2019

Booked a Jeep but got a Volkswagen

Reviewed: July 11, 2019

Outsourced staff, could not even locate the car. 10 persons were waiting, me for an hour at the airport in cologne. Definitely not recommended!!!

Reviewed: April 25, 2019

Car was not same as booked.

Reviewed: June 23, 2024

Pretty good

Reviewed: June 28, 2023

additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!

Reviewed: April 20, 2022

Budget me dió un coche de inferior categoria y cambio automático.

Reviewed: May 23, 2018

Like: The staff was so kind and we got the car so soon, with just 500 KM used (that is amazing).
Dislike: I reserved a Mercedes-Benz C-Class (Premium Class), when I went to the station they told me that car is not available, but they didn't give me other cars in the same class (the same class is BMW 328 or Audi A3 ...) I got an Alfa Romeo Giulia that was so good but that was not at the same class with my reserved car.

Reviewed: December 10, 2015

Picking up the car was very convenient, no need to wait in line at the counter, and the procedures were very efficient. I booked a Benz A-Class automatic, but received an Opel automatic SUV instead, which was larger with a mileage of 15,000 km and in excellent condition. The car came with built-in navigation and a USB charging port, very practical.

Reviewed: November 9, 2021

This experience with Budget was good as always. Very helpful desk staff. Easy pick up process. Good condition of cars.

Reviewed: August 31, 2019

Service was acceptable

Reviewed: July 31, 2019

The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.

Reviewed: January 4, 2020

Car exactly as expected, worked fine. Customer service agent at pick up was friendly and helpful.

Reviewed: March 20, 2019

Upon arrival, the customer service personnel will scare you by saying that because you didn't buy insurance here, any scratch will cost you 800 euros. It feels exaggerated.

Reviewed: December 13, 2019

Not bad, no need to queue

Reviewed: September 11, 2019

They are amazing, I always rent their cars

Reviewed: September 10, 2018

Like: Quick process for picking up and returning car. Helpful staff and good value for money.
Dislike: As all new cars come with GPS as standard it should not be classed as an extra cost in car rentals.

Reviewed: December 13, 2017

The condition of the car was excellent, 12000km, the model was upgraded, but it wasn't a free upgrade - they did charge extra for the model upgrade. However, the fee wasn't very high and was acceptable. Returning the car was very smooth and the paperwork was simple. I just don't know when the deposit pre-authorization will be refunded!

Reviewed: October 22, 2015

The guy at the counter said there were no manual cars available, so he upgraded me to an automatic. After completing the paperwork, he personally took me to the car and explained all the road signs.

Reviewed: November 16, 2019

Got downgraded because of a fair in Cologne. But without a refund!!! Europcar is only a good choice when it is much cheaper than Sixt. Long waiting time at counter.

Reviewed: November 10, 2019

Everything perfect.

Reviewed: October 28, 2019

We were supplied a fiesta instead of a Leon, and the car was in amazing condition and had great specs and optional extras added such as sat nav, CarPlay and parking sensors, aswell as heated sets and heated steering wheel. very pleasant experience Throughout

Reviewed: August 22, 2019

I got a almost new car with full option I want.

Reviewed: June 9, 2019

extra airport fees, which were not mentioned anywhere in the booking process

Reviewed: September 19, 2019

Ok

Reviewed: August 30, 2019

The worst experience ever. I would not recommend this car company unless you want to be ripped off. The supervisor was the rudest person I have ever come across. They charged us 330 pounds for scratch which wasn’t there, didnt want to sort out the problem even that we had several photos taken before drop off (car was in excellent condition). They charged my card and they basically said i have to pay the damage. Fortunately we purchased the premium insurance, but still didnt get full refund (9quid still missing).

Reviewed: July 31, 2019

Really friendly staff at the Herz counter. First time using the company and would absolutely recommend.

Reviewed: August 10, 2018

We had arranged for a child seat, but the service staff did not prepare one and just borrowed a poor quality child seat from another company.

Reviewed: June 20, 2018

The staff added a GPS fee without saying a word! 147 euros! Zuzuche offers free GPS, which we didn't even request. Who needs their GPS? It's simply a scam!

Reviewed: March 6, 2019

They'll try to sell you additional insurances, upgrades, fuel. Refuse if you don't need any and you'll get good value for money.