Pick-up: The storefront is quite noticeable, but the explanation of the provided documents was inadequate and the staff was impatient, just asking us to sign. The pick-up location is close to the storefront, in a large parking lot with cars from various companies, which made it a bit hard to find. Return: We returned the car early, and they said they would email us the invoice the next day, but we never received it.

The car rental company's repair fees are ridiculously high. Do you have any oversight on this?

Forced to buy insurance

The rental company staff had a great attitude. Language barriers were not an issue as communication was facilitated through a translator or QEEQ customer service.

I booked a 7-seater but got a 5-seater. I'm not sure if it's considered the same category. The trunk was barely enough. My colleague has a 7-seater that costs over 100,000 RMB, and when its last row is folded down, it provides ample space for our luggage. So, I feel this wasn't the same category and might have been downgraded. Additionally, because a friend was arriving the next day, we booked the car for the following day. When we inquired if we could register and pick up the car if the friend (primary driver) was late or couldn't make it due to weather or other unforeseeable circumstances, we were told the car would be arranged in the New District. We had to take a taxi to the airport and then another to the New District to pick up the car, which was a hassle.