CAR RENTAL REVIEWS ON ENTERPRISE IN VALENCIA

Very satisfied, easy car pick-up.

I booked a specific Car but when I went to pick it up, They gave me a different Car, which was dirty and had a strong cigaret smell

Everythin ok.

Arrived early but was not given the car. When the scheduled time arrived, there was no car available. No compensation was offered for the delay, and they didn't inform us that we could extend the return time. They insisted on returning the car at the original scheduled time, causing inconvenience.

Very satisfied, rented for the second time, and the refund process was very quick and convenient.

Very convenient, satisfied.

Complete reservacion para recoger auto en aeropuerto de Valencia. Recibi llamada de QEEQ indicando que tenia que recoger auto en otra oficina de Enterprise fuera elo aeropuerto. Inconveniente pero fui a local indicado. Cuando llege me indicaron que auto estaba listo en aeropuerto. Tuve que tomar taxi adicional al aeropuerto sin necesidad.

Extremely dissatisfied. I reserved an automatic car which was quite expensive because I am not familiar with manual cars. Safety is the top priority when driving abroad, so I opted for the more costly rental. However, upon arrival at the rental company, I was informed there was no automatic car available, only manual. They asked if I wanted to purchase full insurance and assured me I could temporarily use the manual car and switch to an automatic by afternoon. Unwillingly, I agreed and bought their insurance due to safety concerns. When I returned in the afternoon, they deceived me again, saying no automatic cars were available until the next afternoon. Extremely frustrated, I called a translator to communicate, only to be met with indifference and told I could complain if I wanted. I requested a refund but was ignored. The issue was only resolved the following day when they finally gave me an automatic car. My entire trip plan was ruined due to these arrangements. After switching cars, they simply issued a new form without mentioning the previous manual car issue.

Be sure not to buy the insurance recommended by the store. No matter what insurance you purchase on QEEQ, the store will claim you have no coverage. When you pick up the car, they'll tell you about possible scratches and then try to sell you full insurance, scaring you with potential charges up to 6000 euros. The full insurance costs around 20 euros per day, which is more expensive than the car rental. After buying the store's full insurance, they didn't even check the car when returning it. They just took the keys and let me go. I don't know if they would check more thoroughly and cause trouble if I didn't buy the insurance. This time I was misled and bought extra insurance. Next time I'll just buy full insurance on QEEQ, which is much cheaper.