CAR RENTAL REVIEWS ON GOLDCAR IN PONTA DELGADA

Service was very good. Pleasant staff. The car wasn't in the greatest condition but the roads in the area are a bit rough too.

No issues at pickup nor drop-off, and they were always available if something came up.

Easy to book and great prices!

Goldcar person at the desk was terrible!!!!

Excellent

The price of insurance is very high for the place, about 6 times more than other rentals.

The staff were very friendly, both the girl who picked us up at the airport and the guy handling the paperwork. However, their efficiency was very low, though this is not just this company's issue but also how things are in Europe. There was a group ahead of us, and it took me more than 30 minutes in total to get the car and leave.

Goldcar ponta delgada has excellent fleet, great customer experience

Easy to book, good deal.

The Pickup place is outside of the airport... Next time I will pay the small difference (2€) on other airport rent car company just to not waste more time on looking for the transfer and the traveling time to the Pickup place.

This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.

The booking platform is great. The only comment would be to clarify where the car rental company is. Also if you could specify costs for an additional driver.

La pression mise pour prendre une assurance supplémentaire à celle des clients La clarté des informations même avec 2 personnes bilingues et un anglophone parce que nous avons dû nous faire expliquer par 3 fois le produit qu on nous a finalement vendu On a aussi insisté pour surclassement le type de voiture nous faisant croire que notre voiture serait inefficace dans certaines rues de l Île. Même après avoir monter le chemin de Ferraria facilement, rien ne nous empêcher d accéder a tous les sites. Seul point positif: la rapidité de réponse par courriel de la conclusion de notre location.

Very slow as they spent considerable time with each customer selling additional insurance . They were relentless about the upsell of insurance..leaving me insecure about what coverage I actually had after purchasing the premium coverage through the booking.

I would have to have been advised that it was a pick up counter and not in the terminal.

I I'm very upset that my rental set full I pick up an empty to return. When I got home a few days later gold car charged me over 40 euros for Philip of the tank. Terrible

The location is not at the airport, however there is a shuttle service. Customer service was good.

Always a simple, easy process. Thank you.