Everything ok. Goldcar person at the desk was terrible!!!!

No issues at pickup nor drop-off, and they were always available if something came up.

Easy to book and great prices!

The location is not at the airport, however there is a shuttle service. Customer service was good.

Always a simple, easy process. Thank you.

Service was very good. Pleasant staff. The car wasn't in the greatest condition but the roads in the area are a bit rough too.

This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.

The booking platform is great. The only comment would be to clarify where the car rental company is. Also if you could specify costs for an additional driver.

The price of insurance is very high for the place, about 6 times more than other rentals.