FIRST CAR RENTAL CAR RENTAL REVIEWS IN MAURITIUS

The service is quite good

The service counter was unattended, no indication of when staff would return. The vehicle was dirty, old, the windshield washer fluid and brake oil were both at the minimum level. Poor service!

The service was very good, but the phone number was incorrect, so it took a while to find it even though it was in the hotel.

The car provided was decent for the local standard, nearly new Hyundai Elantra. However, it did not have a parking sensor. When I booked the car, I asked the customer service of Zuzuche, and they said there was no limit on drivers. But when I picked up the car, I was told that adding a second driver would cost an additional 500 local currency, about 100 RMB. Since the Zuzuche order details didn't mention this clearly, we had to pay the extra 100 RMB.

They promised a full tank, but gave us a car with an empty tank and refused to fill it up. During the car inspection, they pretended to record two scratches but didn't actually mark them on the form. They tricked me into paying 1500 rupees, and when returning the car, who can manage to return it with an exactly empty tank to the airport? I still had more than half a tank left. Really wanted to curse.

There was nothing unsatisfactory with the supplier. My dissatisfaction lies with QEEQ for not passing on the information about my child safety seat to the rental company.

Mediocre

The navigation was not useful; we didn't use it at all. The vehicle condition was not great. One of the tires was flat on the second night, but luckily, the hotel staff helped us inflate it.

I booked a Jaguar XF on Zuzuche, but they gave me a Hyundai i10 at the store. The difference is significant.

Shirking responsibility, complete mess

Requested home delivery, very punctual.

In the end, I was extorted for a 200 rupee cleaning fee, claiming the car was not clean, even though it wasn't dirty at all! I even gave 50 rupees as a tip, but that's just how it is in this African country. I've never encountered this situation in other countries before!

At first, the staff gave me a Hyundai i1 without mentioning the downgrade! The price difference is significant! I almost got scammed! Eventually, I managed to get a car of the same class as the booked Accent. The worst part is that the fuel tank was empty and I had to refuel myself. When I mentioned it, he said just return it with an empty tank! Who can gauge the fuel level that accurately? This is clearly unscrupulous!

The car was in good condition, relatively new, with less than 30,000 kilometers driven. It was a Chevrolet Cruze. Acceleration was a bit slow, but you can't expect too much from a 1.6L engine. The price was reasonable, 10-20% cheaper than AVIS and HERTZ. The only unreasonable part was that the fuel gauge was at 1/4 when I picked up the car, not full as advertised. Fortunately, I managed to return it with the gauge at the same level.

Not very reliable

The vehicle is running well, the staff is friendly and helpful. Very satisfied.

Surprisingly, no deposit was required, just the credit card number.

Satisfied with the service, but you need to contact the rental company before picking up the car. Otherwise, the location can be hard to find, unlike in China where addresses are specific with designated buildings and offices. It's best to agree on the pickup location a day in advance for convenience. However, the procedures and return were quite easy and the staff were very enthusiastic. Next time, I will choose FIRST CAR RENTAL again.

I booked the car a week in advance, but the order was only confirmed 24 hours before departure. I almost had to book another car on Taobao... The staff was quite enthusiastic, but the biggest problem was that we clearly booked an automatic car. When we arrived at the store at 12 PM, we received a manual car and had to wait three hours for the automatic one. The car's left side mirror was damaged, and they tried to blame it on us when we returned it. Luckily, I had taken photos in advance to prove it wasn't our fault! Additionally, I paid a deposit of 1500 local currency when picking up the car, but my bank card indicated it was a charge, not a pre-authorization or hold. They said it would be refunded a few days after drop-off, but it's been a week and I haven't seen the refund yet!

Very good, the staff was enthusiastic and didn't cause any trouble.