I have driven in 24 countries and rented cars many times through Zuzuche. This car rental company is the most bizarre one I've encountered: they don't provide a full tank of fuel when handing over the car but expect you to return it at the same level. Isn't that just making things unnecessarily difficult? When returning the car, the inspection was ridiculously stringent. The staff literally pressed their nose to the car, inspecting every inch, circling it twice, and finally claimed a scratch the size of a grain of rice on the rim wasn't originally there! Unbelievable! When I picked up the car, I only did a general check for visible damages; who inspects so meticulously? I had no choice but to pay over 140 euros! Their office turned out to be a very small setup, with just a few parking spaces crammed into a large lot, and it took me a long time to locate their return spot. And another observation: while nearby car rental companies were bustling with customers, here, when I was returning the car, their staff member was napping! As a major platform, Zuzuche should partner with larger, reputable, and trustworthy rental companies rather than small, unprofessional ones that rely on shady methods to make money!
Pick-up and drop-off were very convenient. The staff were responsible and professional. Basic insurance package with no aggressive upselling. Since it wasn't full coverage, a higher deposit preauthorization of €2500 was required, but it was immediately released after the vehicle inspection on the return day. The car was in good condition overall, and the experience was excellent.
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