“The discount QEEQ secured meant the hire company tried to claw it back with underhand tactics”
About Europcar:8.0/10
Problematic behaviour at the counter, firstly they tried to give us a smaller car than what we paid for and attempted to charge us to upgrade to a larger car (the one we had actually booked). They also took a larger deposit than they should and the excess was double what QEEQ said it was. It very much as if Europcar was trying to claw back the discount that QeeQ had secured.
About QEEQ:10.0/10
The discount you secured was great but it felt as if Europcar was trying to claw it back with underhand tactics.
Good car: VW Golf, best car in it’s class.
PickUp was a little extensive. Also, the insurance via QEEQ (AXA) raised some eyebrows, and took time to consider and discuss. But overall fine.
About QEEQ:10.0/10
Very pleased with the insurance offered (AXA). This made the overall rental via QEEQ very cost effective relative to other rental options in the respective time period, while combined with relatively good coverage. Overall website experience was good, all worked smoothly.
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Michelle Vincent
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